Walmart Pharmacy 4689 West Cedar Hills Drive, Cedar Hills, UT 84062

"Awful customer service! They don’t understand enough to help you out with a simple refill. Bad customer service has happened multiple times to me at this pharmacy."

"I called this morning to ask if the pharmacy staff could transfer a prescription from a different pharmacy. The pharmacist (Ashlee) that I spoke with on the phone was friendly and very helpful. I appreciate that despite a busy and demanding schedule, she took the time to be kind and helpful. Overall, I highly recommend this pharmacy."

"Waiting 36 hours for prescription. Decided to have them move it to another pharmacy because obviously they’re incompetent and the other pharmacy 12 hours later hasn’t gotten the order. Good job."

"My experiences here have been wonderful! I am managing my 93-year-old Mom's meds and this Walmart pharmacy staff has been so helpful! We recently changed PCPs and that transition did not go well. However, the pharmacy staff were extremely helpful in keeping my Mom up-to-date, and in helping with that transition. They are on top of refills, quick to notify me when a refill is ready (or there is an issue), and very friendly and helpful at the counter. They do seem genuinely concerned. And Tiffani, the pharmacist, has been so, so helpful and attentive to helping me help my Mom. She caught a bad interaction between meds when my Mom caught COVID and one of her meds would have conflicted with Paxlovid. Highest, highest marks to these guys!"

"I've had several subpar experiences at this pharmacy. I don't fault the individual pharmacy techs, as they are nice enough, but it's managed poorly. Things take way longer than they should, promises go unfulfilled, etc. My experience today was as follows-- my doctor sent two prescriptions to the pharmacy last night. Today I go to pick the prescriptions up, and only one was ready. They said they never got the other prescription, so I needed to call my doctor and have him send it. No problem. I call my doctor, and he confirms that he did send the missing prescription last night but volunteers to call the pharmacy again to confirm. Great. To give the pharmacy time to fill the prescription, I go do my grocery shopping and come back a half hour later. They still have no record of the prescription. So I call my doctor again and hand the phone to the pharmacy tech. Turns out they didn't answer the phone when he called to confirm, so he left a message which they still hadn't checked. Fine-- things happen, they're busy, I get it. Pharmacy tech gets the script directly over the phone from the doctor and writes it down, and tells me it will be ready in 25 minutes. Great, but at this point I don't have 25 minutes so I say I'll come back in an hour. No problem. An hour later I come back, and they have no memory of any of this happening. Still no prescription ready, nobody knows what's going on, etc. In summary, I spent 3 hours in and out of Walmart trying to get a simple prescription. I'll be taking my business elsewhere in the future."