Charles Allen Ford, Inc. 1717 South 4th Street, Chickasha, OK 73018

"My family and I came to town on a sunday to visit some friends for a child's birthday party. unfortunately we experienced a rim and wheel stud failure. Being on a sunday we decided to tow our vehicle to friends house for the night. Called Charles Allen Ford first thing monday morning asking if we could deliver a un movable truck on a tow truck for a failure assessment. James from the service department said sure thing, and so we did. James started the entire process answering all the "first timer" questions I threw at him. After being instructed that my extended warranty was unable to help, and I was back at home at this point 4 days later, due to warranty policy issues. James and the General Manager - Michael where very helpful in making a sticky and time sensitive situation taken care of and could not have asked for better customer service! Thanks for all the help, and if i ever have a person ask who to go to? Charles Allen will be the #1 dealership i will recommend! Thanks for all the help! From everyone from the GM to the Service Team, A+ all around people! Thanks, The Powell Family"

"I’ve taken my vehicle here a few times. No issues for the first couple times. Then I got an OUTRAGEOUS BILL. For some simply fixes. 4 hours worth of labor paid for what was admitted to be 2.5 hours. Not happy with them. I even called several other local ford dealerships who quoted me under what this dealership charged me. I’ll be taking my fords elsewhere. You should too."

"Had my vehicle in their service department since November of last year because parts were “on back order”. I was out of a vehicle for the entire time. All they could do was give me a rental car for 3 days out of that entire decade. Finally got the vehicle back a week or so ago and parts that hold the hood stand in place under the hood were broken making it so the hood stand just sort of rests on top of the engine block. Back reversal camera was covered in grease which was a pain to clean, and my right passenger tire makes a crunching noise like something is caught in the tire every time I brake. I’d ask if they’d remedy these things but unfortunately I need something done now, not 5 months from now and I don’t want something else in the vehicle to mess up. Last Ford vehicle I’ll own. Was a lemon from the start… UPDATE: Charles Allen Ford reached out the same day this review was posted and remedied the problems I had listed. Repairs to everything were made quickly and efficiently. I appreciate everything they did for me and how quickly it was done. Amazing customer service!"

"Went in for The Works and I couldn't have been happier. They took care of my 2017 Ford F250 like it was their own. The staff is very friendly and knowledgeable. I had a great chat with James, one of the service writers. I'll definitely go back"

"Elizabeth Mitchell is a top of the line professional. The ordering/buying/service from her is hands down the best we have ever dealt with. If I ever have any question of warranty, she goes out of her way to get me a solid, truthful answer. We have never had an issue from her, the service department at Charles Allen, or from Ford honoring warranties. You will be glad you did business with Elizabeth and never want to do business with anyone else going forward."