Smith's Pharmacy

"For incredibly busy as these guys are, they still have excellent customer service. There are long lines a lot but there's so many people that go here to get medications. You don't see many people over at the Walmart pharmacy down the street. There's a reason for that. These guys have got it right 100 percent every time for me. If you get Hollie working the pickup window you know you're in good hands. You'll be greeted literally every time with a warm smile on her face, and get your prescriptions in a timely and efficient manner."

"They literally have to hate their job, people, or both. They are the unfriendliest pharmacy and I'm a pretty easy going person, thank God. They make it seem like everything is a chore. You can't always get the info you need thru the automated system and when the phone transfers to a person, you will hear "hold" or they will just put the hold music right on and you will wait for the longest time. I truly believe they're hoping you'll hang up and call later. As far as the wait time to get refills, it's hours. I've had a refill for one prescription go in when they first open and it's not going to be ready until 3 or 4. Average fill to time consistently has easily been around 6 hours."

"The pharmacy is always so kind to me. I take a lot of time, my son has 7 medications Dailey and at times, more get added in and they never rush me or make me feel like 8 am inconveniencing them and I fact, go above and beyond. This women, I wish I remembered her name, dark hair, usually up, glasses, very sweet, is the most amazing!"

"I come in to get a vaccine and I was already nervous about the whole thing. The lady that helped me first was dry and in a hurry and kind of disrespectful asking for my information and about my insurance. The guy that gave me my vaccine swung the door open without even coming out yelling my last name. Same as the other lady in a hurry and dry building my nerves even more. He stuck my arm quickly and was out of the room before I could even thank him. I understand this job is stressful at times especially a Monday before a holiday, but is it necessary to act that way? No. The First Lady even said something to the person after me like “ oh you guys showed up at the same time bla bla” and the customer said we’ll we’re early for our appointment, indicating I was late or made a mistake? Really upset I’m here all the time and do all my shopping. I’ll probably go to a different pharmacy from now on"

"They work so very hard under intense pressure to fill a lot of prescriptions, answer a lot of questions, call a lot of insurance companies, answer a lot of phone calls and they do it all to help us. They somehow manage to keep positive and helpful no matter what. They are amazing and they need understanding and our patience!"