Chrysler Jeep Dodge Ram Riverdale Service Department

"Had a oil change over the weekend on my 2017 Dodge Ram and waited over 2 hours to get it completed. Later that day my truck was leaking oil. Not sure what quality control measures are in place at this dealership? Also the service manager is non existent. The oil leak was due to left over oil spilled over my cross member and not properly cleaned."

"I set an appointment up for an oil change and emissions. Made it very clear when I checked in that I would be waiting. I set the appointment in hopes that I could be in and out near an hour. Two hours and 55 minutes later after making it very clear at the two hour mark I needed my car soon I was able to leave. I missed another appointment I had that day. Very frustrating to wait pretty much three hours for it oil change and emissions. Especially when other people were arriving and they told them it would be a one hour wait. I love this dealership and have been getting my oil changed here for many years. Lesson learned one must drop off their car not wait. Frustrated"

"Great service as usual. My car is a 2015 dodge grand caravan… I bought the van at this dealership in 2015. 99% of my services have been with this dealership. Today’s service was as usual… The allotted time that they told me it would take was right on point. The service representative came out to tell me about my oil change… And then asked me if I had some other regular maintenance items done in the past. I had not. I was very appreciative of him pointing that out to me. So I had two of the additional services done. I will have the other two done in the next couple of months. I highly recommend Larry H Miller Riverdale… And I highly recommend Connor Nelson who does an awesome job!"

"Easy in and out process. Clear explanation of issues found and recommended additional services. Quick service. There was some oil spillage on the radiator cover. Otherwise no issues."

"I would highly recommend going anywhere else! Absolutely poor customer service! This is the second time! Definitely not impressed. Definitely won’t be back! I have learned my lesson. I took my car in for what should have taken a couple hours. Car update that takes 20 minutes, alignment and auxiliary battery replacement! Never an update, no calls about when it is going to be ready or NOT at the end of the day! After I called right before close, the guy over my car had left for the day! I was told it should be ready first thing in the morning! After I called multiple times and waited forever for an update. Took a day and a half to get my car back! With multiple phone calls! Claiming they are short staffed… only cause I am complaining. When I called the next morning! They hadn’t started anything. No customer service anywhere anymore! All it takes is the time to give an update. I am very patient and understanding. With nothing pressing needing to be fixed on the car! I could have brought it back another day! But the whole time you sit guessing, wondering if they are going to call, hoping it is going to be fixed."