Allen's Auto & Diesel Repair

"Took advantage of a horrible situation. My husband got stranded on the way to Amarillo with our five kids in the car with him. I found this place as one of the only places that would possibly come out to him. After the van was brought in, we were told that we needed a new transmission and that it would take a week or more for it to come in. We paid over $6000 and didn't have a vehicle for a week and a half. After a month and a half of driving it once we got it back the transmission started slipping again. We immediately got it taken into somewhere local and found out about the terrible "repairs" that Allen's made. 1) The transmission that took a week to order came from a junkyard with 80,000 miles on it, 2) The transmission was not reset in the van's system, 3) The brakes were cut in order to get to something internally and never repaired. They won't admit any fault to any of this and we had to borrow money just to get the van originally working and now it is down again. All we want is for the van to be fixed properly. We feel as though we are being ignored and blamed."

"DO NOT USE !! So much wrong with our experience with this place its too much to put in this review. But here we go. Car broke down in Whichita Falls while my son was traveling home with his 5 kiddos. It was an emergency for sure. We looked on google and found Allens. Was close by. So my son called them. We have a great mechanic at home but would have had to pay several thousand dollars to have it towed. Allens called my son next day and told my son over the phone that the van was going to have to have a new transmission. They would have to order one and it would take a week to come in. Approximately 6200 for the transmission replacement and approximately 800 dollar credit card fee. I just found out about this. This is terrible. Less than 3 months out the vehicle is in our hometown mechanic shop with transmission issues. It had been leaking but we thought that it was one of our older vehicles. Nope. It was the van that had just recently had the new transmission put in . Was so shocked when my mechanic called and told me that the transmission definitely was not new. Found out that Allens put in a junkyard transmission. With 80,000 miles on it. And charged 4,000 for the part itself. Since finding this out I have called a dozen shops . Some in Whichita Falls and some here in my hometown. I recieved estimates anywhere from 3600 up to 5600 . These prices include the labor also. No credit card charge fees. Also found out that you can't get a new transmission right now. Have to get rebuilt ones. But they are like new and have zero hours on them. And can definitely get one. There is a 90 day warranty on the transmission from Allens automotive and diesel repair, but that comes from the place Allens bought the transmission from. This man called my mechanic. My mechanic said that there is no damage to the pan. Allens said that the parts guy said that my mechanic said that we damaged pan by running over something. My mechanic said there was no damage like that. And they certainly didn't tell the parts guy that there was damage. We have numerous pictures of the transmission and pan showing no damage consistent with running over anything and causing damage. But it sure was leaking. I ended up talking to the parts guy myself. He told me that he never said that we hit anything and damaged the part. He didn't tell Allens that. I tried to talk to Chris about all of this. He just hung up on me. So here we are several days later and this is what we found. Turns out that the transmission had no filter in it. Then it was overfilled. Even after months of leaking it was still over full. So the seals are messed up because of this. Then...we find out that the boot was cut. And another part was left hanging. Whatever was stabilizing this part was cut off or removed. So it was just lying on the brake lines. If it had cut the brake lines we would not have had any brakes. Also the abs were unplugged. It appears that whoever worked on the van and put the transmission in did not take the time to properly remove the things that needed to be removed to properly repair . Just cut stuff and pushed out of the way. This put my son and his family in danger. Have video and pics of the damage. Car was not this way before Allens worked on it. I can't understand how these folks are still in business. Probably because they take folks like us that are in emergency situations and scam us. Charge exorbitant price for parts that we think are new but are really junkyard parts. And then they don't do good quality mechanic work. Paid a lot for labor and it was terrible mechanic work. Didn't even reflash the part so that our vehicle would communicate properly with it. That's basic from what I understand. Even parts guy said that had to be done. Found out that we were overcharged royally for the labor compared to what is normally acceptable charge from other mechanics. So I have to deduce that Allens took advantage of us in a very vulnerable and hard time. They scammed us. And so far they refuse to take any responsibility or offer to make this right."

"All I can say is don’t use this business. They got me right off the bat for $1600 for four batteries did it did not need it did not fix the problem after that they got me for $8000 Moore and steel now they did not fix the problem. My truck is cutting on and off while I drive I went to pick it up. They charge me yet another $1300 storage fees I left made it 15 miles and it started the same problem now 150 miles later I’m on the side of the road dead in the water will not creek up. Excuse me will crank, but won’t start try calling these guys now they won’t answer the phone. Thank you Allen’s Auto And Diesel you’re the best Screwin I’ve had yet."

"These wonderful people did major work on my truck and they ensured that the work was completed in a timely fashion with expertise and perfection! Charlie and Melissa and the staff went above and beyond to ensure my satisfaction and were very sincere and caring for my trucks issues. These people will be the only mechanics to ever touch my vehicles! Thank you Allen's Diesel and Auto Repair!"

"Everyone I came in contact with was very professional. It was a walk in as I was just driving by the business. I was greeted in the parking lot in less than 30 seconds. It was a cold day , so i told that I could go inside the warm office to fill out the paperwork. In less than 5 mins, I was told the problem and given a solution with price estimate. In less than an hour my car was back on the road. Definately could not beat the price. I drove away thinking my original plan was to go downtown but driving by this business in my opinion was a Devine intervention. I recently move to Wichita Falls TX and they without a doubt have my business in the future!"