Wichita Falls Ford Service

"The people were awesome. They so me a car that I love more every time I drive it. Thank you Gunnar Valverde. You were the best"

"I have a 2023 f150, the back window would not come up. Initially drove it to Ford in Burkburnett. I was told it would be at least 2 weeks before they would even look at it. Drove to Ford in Wichita Falls, they looked at, ordered the part, and I picked up the truck the next day."

"Complete garbage! Attempted 4 times to repair my vehicle and couldn't "replicate" the issue! Wouldn't work on my vehicle until their technicians could get the vehicle to "malfunction" for them even though the computer told them exactly what the issue was. On top of it all they WRECKED my vehicle and then blamed it on me and are trying to tell me they won't pay for the damages they caused!! Liars and crooks!! STAY AWAY!!"

"Full 30K service with oil change, filters, tires rotated, air In tires checked, and the 120 maintenance check points completed as well as wiper blade replacement all completed right at the hour mark. My appointment was scheduled for 1pm, I was 10 minutes early, and received my suv back at Approximately 1:50. Retail cost $154. Mainly because of the wiper blade each coasting $25.xx each, since SUV needed 3. However, I have the FORD Rewards which covered all but $24 worth. The asked me questions regarding the vehicle confirming my desired service request and was very professional about it all, even accepting the Ford Rewards for the bulk of payment. They answered all my technical questions and confirmed the next maintenance interval, just use the app or web site. Yes I know some of their pricing is a little higher than some places, since I have a Ford, their computer keeps tabs on my regular maintenance and car fax is also updated thus allowing for a higher trade in a couple years, showing regular maintenance low mileage etc. They are very professional and attentive and We highly recommend them especially if you have a ford family type vehicle ford, Lincoln mercury etc. or if you bought a used vehicle from them, it also a piece of mind"

"My car had a recall, so I made an appointment. It took just over 2 hours which I knew about the time frame. They called me when it was ready to pick up and sent a shuttle for me. Everyone was very helpful and friendly. I've always had a great experience with their repair department"