Lynn McKenzie Automotive 2201 Southwest B Avenue, Lawton, OK 73501

"My car had no heat and I took it to McKenzie for repair. I was told that the heater core had been flushed three times and yet it still had no heat. I was annoyed because I spent money and still had no heat. I took it to another repair shop and they flushed it, and it worked perfectly. I was lied to by McKenzie because if they had flushed it then it would have worked."

"They sold my car without my permission and still have the title to my car and I never got a letter or nothing don't never take your car there"

"I do not recommend you bring your car here. I believe I was heavily overcharged for labor costs. Maybe I’m wrong, is $750 in labor alone sound right for replacing an alternator? I asked about the cost and they said they go online and look at a website that tells them what it should be. There is a lack of transparency and ownership in this process. If the business aims to be more honest, they would charge labor at a set advertised rate by the hour and clearly write on a timesheet how long it took for them to do the repair and be able to provide the time sheet at close-out. Secondly, they offer a 3.5% cash “discount” but it’s actually an up-charge. If it were a discount, they would quote you the full price and then take off 3.5% if you pay in cash. They do the opposite: quote the discount price and then up-charge you if you don’t have thousands in cash in your pocket. My suggestion is that this business should seek honest pricing—it may help out in the long run."

"Last time will ever bring my vehicle here. Rude receptionist had to bring my car back three times. Overcharged for what needed to be done. I was going here for 2 years never had any problems with them until now. After all the issues we had they couldn’t even give us some type of discount. Extremely disappointing will not be returning."

"These guys were great. I had a new engine put in our car; these guys jumped on it and got it done, even before I expected it to be done. Bari was great explaining everything and made the whole process that much easier. They did and do, do excellent work I recommend going to them, the only negative I can come up with is that they are ALWAYS busy so be patient."