Men's Wearhouse

"If i could rate 0 stars i would. Worst customer service ever. We delt with a certain male worker who had a horrible attitude and was not interested in helping us at all once he knew we were there to rent suits for our groomsmen. He was sarcastic with our requests and judged us for our taste/style. We walked out. Do not go here. They need new staff."

"My husband took my daughters friend there to help him rent a suit for prom (that we were paying for because his family couldn’t afford to rent the suit), and the walked in, and the minute “suit rental” came out of my husbands mouth, the guys attitude changed and he didn’t want to help us. He refused to let the boy try on a suit, just said it wouldn’t fit him, and wouldn’t show us any other options. My husband and the boy left, to go to another location. The manager was right there and heard the whole exchange, and didn’t offer any help. We spent $5000 last year between two suits for my mother’s funeral. We won’t be back. Terrible customer service . DO NOT go to the Murray location."

"Called on Wednesday asking about getting suit measurements and was told they were short-handed weeknights, but to come in Saturday and get measured and they’d happily take care of it. I went to get measurements today (Saturday) and was told measurements were by appointment only on weekends, and they wouldn’t be able to accommodate me. I asked if they had any appointments for today, which they said they did, so I asked if I could schedule one. I was told they “do not take same-day appointments.” ?????"

"I have been in twice lately, once back in July when I was helped by Justin, he was a very knowledgeable man who was able to help my every need. A few weeks ago I was greeted by a very young man. Haydan, he was very young and I was doubtful about being served by him but within minutes I was assured that I would never want to be helped by any other associates except him. He was the sweetest young man I've ever helped. He took an hour and a half finding what I wanted and just everything about this visit was very nice. The only thing I disliked was I offered the young man a tip for his service. And he refused saying that "I'm just happy I could help" and then smiled at me and he handed me my receipt. He shook my hand like a professional. It was a pleasure meeting this young man."

"Rented several tuxs for our wedding at the end of Sept for the groom and his groomsman. Initial intake was amazing - they showed us several samples and helped put together the most perfect look. They got everything in the system and explained how we could monitor who has been fitted and who picked up their tuxs. Several of our groomsman went in to get fitted a couple weeks later and the experience was the exact opposite - it took forever for them to get fitted, store was a mess, and they were left waiting in the changing room areas while waiting for their sales associate to come back. Overall the tuxs were correct and everyone look great on the wedding day. There was just some anxiety/lack of confidence in if the right tuxs would get here prior to the wedding."