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Jordan Ridge Family Medicine
6321 South Redwood Road, Salt Lake City, Utah 84123
About the Jordan Ridge Family Medicine
Jordan Ridge Family Medicine is a trusted healthcare provider located at 6321 South Redwood Road in Salt Lake City, Utah. As a family medicine practice, we offer comprehensive medical care for patients of all ages, from infants to seniors. Our dedicated team of doctors and health professionals are committed to providing personalized and compassionate care to help our patients achieve optimal health and well-being. Whether you need a routine check-up, chronic disease management, or urgent care services, Jordan Ridge Family Medicine is here to meet your healthcare needs. Schedule an appointment with us today and experience the high-quality care that our institution is known for.
6321 S Redwood Rd, Salt Lake City, UT 84123, United States
Opening hours of Jordan Ridge Family Medicine
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Jordan Ridge Family Medicine
"Go absolutely anywhere else. My experience here was awful. David Anderson was in too much of a hurry to hear me concerns and left the room in under 10 minutes without any resolution or direction. They violated HIPAA and spoke to a family member of mine about my personal information and diagnosis without my consent. They again violated HIPAA by sharing a document with my diagnosis written out explicitly. When I reached out to have it resolved, no one ever responded and David Anderson never got back to me. He was condescending and had no concern for my well-being. He refused to help me with concerns that another doctor was able to resolve in minutes. Do not go here if you can help it, what a nightmare."
"I have been a patient of Dave Anderson's for years. He is the most kind and caring practitioner I have ever experienced. The office staff are also kind and caring. However, ever since this office joined Optum Health Care the service has gone down hill. You have to call to a call center for an appointment. My most resent experience was I needed a follow up minor surgery that would take longer than the standard 20 minute appointment they make. I explained this to the call center, yet they booked a 20 minute appointment. Paying a bill used to be easy as well. I would call the front desk and get a person to take my card. Now it goes to the call center and transferred to billing, and then a long wait."
"Ever since they change to Optum Primary Care they've been impossible to get any appointment scheduled. Every time I call they say I have to speak with a nurse before I get an appointment and it always take 3-4+ hours to get a call back. If the front desk staff thinks my issue is so life threating and need IMMEDIATE CARE don't make me wait 3-4+ hours to talk with a nurse before they'll even get me an appointment. I was also rudely told that "you admitted that you have swelling on a recorded line" when I tried to reiterate what my issue was an explaining that I was in pain. If you're that worried about my issue say that instead of being rude, insulting/threating me and cutting me off. Just tell me would rather me go to an instant care than wait for an appointment, not wait three hours to get a call back from a nurse who will just tell me that. I'm done here! I'm finding another doctor, which really sucks because Dr. Johnson and Anderson are great and always working with me. It's the rude front desk staff that pushed me over the edge."
"Update: rescheduled my appointment and have been waiting for nearly 2 hours. I will be finding a new doctor at this point. Complete nightmare. Tanya is incredible which is why I gave any stars at all. The front desk??? NIGHTMARE. Here was my experience for my last appointment: - Had an appointment scheduled for over a month. Scheduled it that was so I could renew my prescription as I would be out. Get a call on the day of my appointment asking me to accommodate a new time. I rearranged my hectic schedule and some really important meetings to make this work because Tanya is amazing and she is worth it. - Get to my appointment 10 minutes early as they asked me to do the day before and they don't have me on the books (all 9 middle-aged women at the front desk are incompetent and are not grasping this new system) -I wait in the office with coughing people during a pandemic for 40 minutes when a girl walks in that also has an appointment with Tanya. 5 minutes later this girl gets called back. So I remind them that I accommodated their request to be there at that time and I have an extremely important meeting now in 20 minutes. - They tell me this girl is seeing another provider. I tell them I have been here for 45 minutes and have heard everything. She is seeing Tanya. - I tell them I will reschedule and leave. They charge me the copay????? I call back today and the receptionist can't work the new system. 5 days without my meds due to incompetent staff. Tanya needs a team that is on her level. Dreading the next conversation with her staff.SMH"
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