The Play Lab- Millcreek Campus 1106 East 4500 South, Millcreek, UT 84117

"Very good attention."

"(I shared this review on the main Play Lab Google account- but also sharing here as this was the location we attended). The administration blindsided us at 6pm the night before our kid's schedule school day, by messaging us on an app that doesn't notify you of messages, that our kid had been terminated from the program. I found out on the way in and had to completely adjust my work schedule while my husband is out of town on a work conference. This was never brought up in our many in-person conversation. This should have at the minimum been an email, but in reality should have been a call conversation so we could have prepared. Now, our kiddo (Male, 3) has some behavioral issues in regards to hitting and being physical( Which is a normal male toddler phase we are currently working through). The staff had been amazing at keeping us informed and working with us. However, at no point we're we ever informed that conversations about our child's termination were being held behind closed doors by admins. In fact, when asked if our kid could be terminated, we were assured by staff that wasn't a conversation being had. Everything we were told was about how we we working together, providing resource, etc. When I expressed these frustration, I was sent on a rabbit chase about who to talk to. And then told they would not have a conversation with me over messaging, phone, or in person because they "we're not the person to vent my anger to". I expressed anger in a clear and direct manor and did not yell or berate any staff. However, the admins refuse to communicate with me about my irritation with this unprofessional communication. Incrediblly disappointed."

"I was nervous to put my 2 year old in day care but Play Lab has been wonderful. My son has asked to stay longer multiple times at pick up. The place is clean, they update you throughout the day with pictures. Great communication, highly recommend!"