Ace Hardware Spanish Fork,

888 North 600 East, Spanish Fork, UT 84660

"Purchased some items I didn't like, so I tried to return them within the 30 day policy. The person at the counter said he can't take the items since I didn't purchase them at their store. I understand the stores are independently run, but this makes me not want to shop here. At least with Lowes and Home Depot, I can return items at any location."

"Ace does really great deals for members (free, sign up/create account, get mailers and digital coupons). They also do really great black Friday week sales on name brand tools. The employees here are always really kind and helpful."

"I went here to get a battery for my key fob. The bottom part of my key fob has been broken for a while so when they suggested a new key fob, I said let's go ahead and do that. They did the new fob and cut the key that goes with it. I went out, put the key in the ignition and it started. I got to work and went to take the key out and it would not come out. I took it back to the store and said I cannot get the key out, very worried as I would have to leave the key in the ignition. Jandy was so rude to me, the poorest customer service I have ever received. Charles the manager said he could not do anything until the next day. Jandy took down my info, but the next day I never received a call from Charles. My husband luckily was able to get the key out and we took it back for a refund. Poor customer service and not the way you retain customers."

"This location drives me crazy! I’ve been coming here for years because it’s closest to my house but man the turn around of employees at this location is unbelievable. Every time I come I feel like they want to test my patience so I started ordering through the app to have the least amount of interaction with employees here as much as possible. I come here for Benjamin Moore paint and every time and I mean every time they don’t know how to mix the paint and always treat me like I am an idiot. I know more about paint than these employees do. I’ve waited 3 years to finally decide to leave this review. Today was the last straw for me. We are painting the exterior of our house and are doing it in fazes since it’s a huge project so I’ve ordered the same can of paint over and over through the app to make sure there is no confusion but today when I ordered I waited 5 hours to pick up my paint and it said it was done through the app but the employee said they hadn’t mixed it yet! So frustrating! Then he proceeds to ask me questions about the paint to make sure he is putting the right one into the computer. He was rude and snarky with me. I told him to please mix what I instructed through the app and that I’ve ordered many many of the same can through the app. While he was mixing I asked him if he got the correct mixture and he said “hopefully” are you kidding me!? At $70 a can it better be right!!!!! I had to hold my emotions inside but I’ve had enough! And I don’t even know if he mixed the can correctly, I guess I’ll find out. So disrespectful and rude. I’m going to Salem from now on."

"Has a great selection of metal earth projects and wood projects. They ordered the tower it came in in a couple days. Love it. The workers make sure you are taking care of"