Papa Johns Pizza 4703 West 5415 South, Kearns, UT 84118

"I ordered a pizza at 4:37 p.m. on 03.25.24. By 5:37 p.m it still had not been delivered. I called the store. They said they had to remake the pizza. They couldn't tell me why and mentioned it could be another 30 minutes before it was delivered. I mentioned I had little ones that couldn't wait any longer and asked for a refund which they said they would issue back to my card. This location seems to struggle. In the past they left the pizza on the door step but didn't knock or ring the bell so the pizza was cold. Unfortunately, it is the only one that delivers to my area."

"We ordered at 3:15 pm, the confirmation email said 29 minutes for delivery. At 4:10 pm I went out to check the mail and found out pizzas sitting on the porch, stone cold. We were in the front room the whole time with our pets, if anyone would have knocked we would have known. Terrible service. I understand why this place has such low ratings."

"If I could give zero stars I would. We are long tome customers who will never be ordering again. Driver could not locate the address and dud not communicate in English. Called to cancel the order and the guy was rude and hung up on me. Never again!!!!!"

"Worst customer service ever. Ordered a pizza at 4 o'clock to have delivered at 6:00. Pizza didn't arrive until 6:50. When I called and asked about it they refused to make any accommodations for being so late. Won't order from them again, and I will tell everyone to avoid it based solely on the "customer service" that I received. Kiddos were starving."

"I have a lot of reward points to use so I’ve ordered them a few times lately. It seems they always forget something. First time I ordered they forgot the peppers on the pizza. Second time they didn’t give me the side yellow peppers or a garlic dipping cup. I also had to get out my own pizza cutter to finish the cutting tonight. That’s a problem with every pizza company though, ( how is this so hard???) Pretty decent food if they can get things right. The delivery tracker was right on time. Did you know that you can pay an extra $3 to prioritize your order? It was an option when I ordered. What a joke. How many orders are pushed ahead of my order because I won’t pay the extra money? I ordered 1 medium pizza and chicken and it cost almost $30 before tip. So they want another $3 to prioritize my order. It costs a fortune to order pizza these days."