CVS 5326 West 11000 North, Highland, UT 84003

"I can’t begin to describe how frustrated I am with the pharmacy. They do not care at all. I need tamiflu as soon as possible and they said it would not be available until friday(it’s Tuesday) which by then it wouldn’t matter because you can only take tamiflu in the first couple days. I then tried to call them and was on hold for 20 minutes. I decided to drive over there while still on hold. There was no one in the line and one car in the drive thru with 3 employees just sitting there. And the phone was beeping with 3 calls, one of them mine. The man was so beyond rude to me and wouldn’t even give me a straight answer. He told me to call other cvs pharmacies to see if they had tamiflu in stock and, the other pharmacy would call highland cvs to have them transfer the prescription. I replied with,”will you answer your phone when they call?” And he literally could not give me an answer. I said,”just give me a yes or no answer.” He just shrugged his shoulders. I have had so many problems with cvs over the years and I am so fed up. I will NEVER be going back and I sincerely hope that the employees are fired. I didn’t get the guys name, but he was bald, about 5’1” tall I’d say, and in a black Under Armour jacket. Fr tell your friends and family to never ever go there!!!!!"

"Would give it 0 stars if possible. Had a prescription called in - received a text notifying me that insurance wouldn’t cover it so I called to let them know that I’d like to have it filled and based on previous reviews, I just let it ring for hours. And called again. And again. And again. And again. Not once was the phone answered. Either way, the text notification linked me to CVS and indicated that my RX was in processing and should be ready the following morning. The following morning came and my prescription was nowhere to be found. Never in my life in this day and age have I encountered anything like this. I would love to know this place stays in business."

"Wish I could give them a 0. This is the WROST pharmacy I have ever used!! They have zero customer service skills. The only reason they are still in business is due to the fact that they are only drive thru pharmacy in the area. My doctors office sent in a medication on a Friday morning, I went called the automated system (good luck talking to a real person) and it informed that my medication would be ready by that evening However, after waiting in the drive-thru for 30min I was told the medication had not come in yet. They told me to try back tomorrow and suggested calling before I come to the store. I informed the employee that I called the automated system and that's why I'm here. She said to call the pharmacy directly. I told her that i have been placed on hold for over 45min when attempting to talk someone over phone. Her rely shocked me to say the least. She stated that they simply do not answer the phone because they are under staffed!!! But- hey call before you come down! In the end she told me to call around to other pharmacies if I want my prescription filled. They don't have the time.."

"Prescription was ready for five (5) days. Come to pick it up and get told "insurance is not covering it. We haven't input it in the insurance system. If you wait 20 minutes it will be ready, if not you will have to pay the non-insurance cost." Next visit. They tell me my prescription isn't ready. I say "I received a text that told me it is." They tell me I "misread it." I say "heres the text." They find the prescription. This place is a disaster."

"I would give zero stars if I could. Needed to call and ask a question about a medication. I waited on hold for 45 minutes and no one answered. By that time I was able to sneak away from work and drive over there. I stayed on hold the entire time. By the time I arrived at the pharmacy I had been on hold for over an hour. When I arrived at the pharmacy there were zero cars in the drive-thru and no one in line at the pharmacy inside. The phone was giving an audible alert that there were four calls waiting. There were four people working in the pharmacy. None of them made any effort to answer the phone. I waited for someone at the counter for another five minutes before I could get my question answered. Bottom line, if you can avoid using CVS, and specifically avoid using this location, then I would strongly suggest avoiding it."