Jack in the Box 5456 South 5600 West, West Valley City, UT 84118

"First time ever at “the box” so I’ll be basing the review against fast food in general which I think has become an awful and overpriced experience across the board. So I wasn’t expecting much. Turned out pleasantly surprised for the most part. 1st expect a wait. It’s incredibly busy inside and out. However the staff at the counter and at the payment window was extremely friendly. They even said “thank you” which has not been heard from a McDonald’s employee in years. The prices also seem several dollars better priced than most fast food combo meals. The food quality seemed on par with what I would expect… which again places it much higher than McDonald’s and Wendy’s that keep raising prices and shrinking meals. It wasn’t pristine clean, but I’d say it’s still better than McDonald’s. And they were PACKED. My order somehow got extra food in it, but that’s not a complaint. All in all I’m glad to have another option. Fast food is almost always a disappointment these days and it’s nice to not be dissatisfied for a change. And THANK YOU for saying thank you. Tired of the entitled gen z at the window saying “you’re welcome” instead."

"No sense of urgency but looked fully staffed. Order my meal, simple sandwich with fries and they told me it’s a 2 and a half hour wait. I told they to cancel they told me to do it through the app. There is no cancel button so I just lost 12 dollars. Ended up going to Wendy’s for quick and fresh service. I made a complaint on the survey and no one ever got back with me about my refund. Just disappointed that the employees don’t care enough."

"Absolute DISASTER! I’m telling you, have a movie on your phone if you go to the drive through. It was a bit over an hour to the order box. Then about 20 mins to get our food after that. We are talking an HOUR AND 25 MINS! Beginning to end. Absurd. And 2 cars bailed on the line right before the order box. We waited at the pickup window for over 10 mins. They’re working on our food right?!?! If I’m at the window??? How long does it take? They actually asked if I could pull around front and wait. I said- are you serious? Just how much longer will it be if I go to a different area? They said hold on and then yelled out our order and quickly put it together. Got our food home, got the wrong kind of wraps. Zero stars. They are not ready to open. Should be in training for another 2 months minimum. The food is just ok. On par with a Burger King or Sonic. Do not order the nuggets, they are the cheapest of any place I’ve ever had nuggets. This place is a gimmick. Not a real fast food joint. They did have someone working drinks and shakes that was on top of it. There were at least 15 drinks and shakes ready. Hope you like your drink or shake that’s been sitting here for a half hour or more. I thought this place would be on par with a Raising Canes or In and Out, overhyped but decent. This was the worst."

"Nothing special going on here!! We were excited to have a Jack in the box, but it was a letdown. The parking is a nightmare as well as getting in and out of this place. It was a 15-minute wait for food. A lot of stuff said coming soon. The food they did have was terrible. The kids' burgers had one pickle and sauce. The adult meals were the same way, chesse and sauce."