Petco

"The Spanish fork store has the most amazing employees. They are all top-notch. They greet you with a smile. Very friendly, easy to communicate with. Willing to help you with any questions or issues. You may have couldn't ask for a better store all the way around.. The manager here she is absolutely the best ever. Makes you want to adopt her...like I did Maximus."

"Came here for convenience in distance compared to other stores to get reptile feeders. I don't recommend. Half of their feeders are dead and several containers dated 2/16 with the feeders completely dead with dried out food sources."

"Purchased 7 glo-fish a week ago and a day later we only have 1 survivor. 2 days later we had none. I returned with a sample of my water to have my fish replaced. Water was perfect! Of course i am then told I need a picture of the dead fish in order to proceed. Glad I was informed at time of purchase. Just go to PetSmart, where they think of fish as pets and not a product."

"Twice I have gone into this store to buy products for my dogs and twice I stood at the register for 10 to 15 minutes without any recognition and customer service. I left my items on the counter and left. Recently, I called 3 times in one day to enlist my dogs for training classes. I was put on hold all three times. After Minutes of waiting I just hung up. I called Petsmart and they answered all my questions and signed me up on the phone. I drive an additional 20 minutes one way but at least the customer service is good. I have worked in retail for many years and I know that customer service is everything."

"Being the only Petco nearby, I have to frequent this store more than I would prefer. Employees are polite, but act like they don't want to be there. My biggest complaint/concern is the mess. It is ALWAYS messy and disorganized. Lots of boxes of inventory just strewn about the place. Hoses all over the floors usually by the fish. (safety hazard!) A "catch all" isle by the dog toys that just collects boxes and trash. Really the first thing you notice while entering though is the smell. I'm not sure if its the cats or the grooming area, but it reeks. I feel like I have to hold my breath every time I enter. I have visited many other Petco locations that were clean and organized. I just don't see any excuse for this problem and makes me worry about the care of the living animals in the store."