A&W Restaurant,

5445 S 1900 W, Roy, UT 84067, United States

"They took 30 minutes to get our food out for a Togo order and our order was wrong. I asked for the missing pieces and had to wait another 20 mins. Spent over $45 and over 45 mins, by the time we were actually able to eat, everything was cold. I see why their parking lot is always empty."

"They're normally very good but there was a piece of plastic wrap in my burger."

"Apparently the A&W closes early on Saturdays. We were there at 7:15 PM and they said the A&W was closed for the night. We wanted A&W float and papa burgers. At least they let us get cheese curds."

"We at first came through the drive thru, but we didn't know what we wanted, so we told them it'd be a minute. Then, spontaneously, their "system went down" and they asked us to go inside and order. Before we were even out of the drive thru they had someone putting a sign out to close the drive thru. When we came in, all of the employees were standing at the front staring at me and my family. The man I can only assume is the manager sighed heavily as we came in, but then tried to make conversation with me by mentioning that he likes the Beatles (I was wearing a Beatles shirt at the time). I ordered KFC food. My sister ordered A&W food. I ordered the classic spicy chicken sandwich, and a side of mashed potatoes and gravy. The mashed potatoes were old, I could tell. Parts of it were crunchy, other parts tasted fine. Like it had been sitting in the heat for a while. And my sandwich was soggy, they put sauce on the outside of the bun for some reason? And it overall tasted fine but was a mess. My sister got a chili dog and it was soggy and fell apart when she picked it up. Overall this review is more for the service. It was really awkward coming in and having every single employee working there staring right at you while you order, and then having one of them sigh at me, probably hoping I wouldn't come inside after they told me the system was down. Very disappointed. The food was passable but I won't be coming back."

"Charged me for the wrong food and did not give me a receipt then I tell them the order is wrong and they tell me I have to drive around to the front and they will bring it out to me. When they bring it out they forget my drink and tell me to drive back through the drive through and they will get it for me. I drive around and there is a line of cars I have to wait behind in line. When I finally get to the window and tell the the guy working there I never got my drink seems way annoyed I’m back because of their mistake. When I open up my bacon cheese burger it’s a dry patty with a bunch of onions and undercooked bacon. I come here often because I work near by but after this experience I think I’ll just go somewhere else. The quality of service and food keeps going down and this was it for me. 5/16/21 @ 3pm"