CVS

"Customers who are immunocompromised and not healthy enough for a COVID shot are expected to go into the crowded store and wait in line with a bunch of unmasked coughers, snifflers, and sneezers. There's a reason I picked your pharmacy, and it's because of the drive-through. The staff is always nice, also-- so why not hire someone to work the drive-through again? Update- I have sciatica but I walked into the CVS to get prescriptions all the way to the back of the store after seeing a VERY long line for the drive through, which ironically is open; however, the inside pharmacy was closed and me and another elderly lady were told to use the drive through! Get it together. Hire more staff."

"Like many others seem to have said before me, this is the absolute worst place to go through. The pharmacy never answers the phone, even you do by some miracle get through after listening to the horrible hold music after 20-40 minutes, they say they either can't help, or say they'll fill something and then they don't. Sometimes I just give up and go in, only to stand in line for another 30 minutes to have the same thing happen. All the employees look miserable and disheveled. The man there is especially unpleasant. I've gone without meds before because they can't seem to keep track of anything. If you're so busy all the time, get more employees. It's pretty simple. Today I sat at the window for 20 minutes, ringing the bell over and over, wondering if it was even working since no one could be bothered to even acknowledge me, or tell me they'd be a few minutes. Their bell breaks a lot or they shut just down the drive thru completely on occasion. Finally, I knocked on the window and the man came and very rudely told me they had a huge line and they were on the phone and they'd get to me eventually. If they'd done that 15 minutes earlier, I could have understood that but to be such a jerk about it after making me sit there that long.... after a year of their incompetence? I just drove away without a word while he sarcastically yelled after me to "have a good one". I truly don't understand how this place can be so poorly managed and can get away with treating their customers like such an annoyance for expecting them to have any amount of accountability or level of customer service. I have never seen a business with such a low level of efficiency, it's shocking the way they're allowed to treat people and manage to keep their jobs."

"I love this location! They seemed to have hired a few more people because they have whipped through the lines a lot faster both in store and drive thru. I've only had to wait a handful of times but it was never unreasonable (20 minutes or less). Staff has always had wonderful customer service even when they're slammed. My eye doc sent over a refill prescription for Restasis and my insurance wanted $400 for it (thank you new year deductible). There was no way I could afford it. The off brand wasn't any better. I was discouraged because it had been really helpful. Brandon went above and beyond for me. He was able to help me find a manufacturer coupon and it cut the cost by more than half. The best part was that it would still go towards my deductible, unlike the GoodRx coupon. Thank you so much Brandon for taking that extra step!! It made all the difference!"

"This is the worst pharmacy I've ever had to deal with. I've lost count the number of times I've gone without meds because of either mess ups on their end, lack of knowledge on their end, and who knows what else. I'm once again without medication that was called in last week, but wasn't ordered by them until Monday for some reason. Being a recent transplant patient I don't think they wrote understand that people's lives are at risk because of their pharmacy. If I had ANY other option in the area, I would be there. Worst pharmacy ever."

"I understand being short handed and it being the holidays but it’s really ridiculous to sit on hold for an hour and drive over to the pharmacy across the street from the hospital and then be told that it’s gonna be another 25 minutes before my prescription is ready. I understand that it’s not the pharmacist fault or the Technicians fault, but CVS you need to care more about your customer service and less about the money. Maybe corporate would care about this situation if people chose to go to other pharmacies. One extremely frustrated customer. Plus the other customers who were in the long line waiting because of their situations."