Lowe's Home Improvement

"Very poor experience with the manager Kevan. I had an interview, which when I called ahead, they said he had left for the day. I was trying to be considerate and let them know I would be late, they said another manager would be there to interview me. I was interviewed, and afterwards the manager that interviewed me called and offered me the job, which I accepted. Then the next day I received an email saying that the position was filled... So when I called the day after that, to clarify, I talked to Kevan the manager, who said I should have interviewed with him... But he left before the scheduled interview I had set up with Lowes' recruiter, which is why the other manager interviewed me. I'm not upset that I didn't get the job, I'm upset that the only communication I had was a generic email saying I didn't get the job after I had been offered it... I have already contacted the support team at Lowe's about this as well. I've worked in customer service for 10+ years, this was a very disappointing experience."

"Went to purchase a grill waited 30 mins for an employee to assist then they just offered to find someone else and then after 3 pages an employee was finally sent to assist. Waited another 20 mins for them to bring item from back and another 10 for a propane tank. An hour of waiting while employees just walked by ignoring us and just paging eachother. Poor customer service by far!!"

"Disappointing policy and customer service. I went to return two vent covers (the total cost was about $29) and was told that there are no refunds after a 90 days. We had just finished a home remodel that took a few months and I bought a few to see which one we wanted, which is why I waited so long. Now that's my fault and they are within their right. I WANTED to say this to the associate: "I know this is not your fault and it's corporate policy, but I find it frustrating that I can't return items that are still in BRAND NEW condition. They were never used and are still in the packaging. Your store still has them on the shelves and you can put them right back, ready to be purchased by someone else. These aren't tools I used for a few months and decide they don't work for me. They've NEVER BEEN USED." That's what I wanted to say. HOWEVER, all I got to say was, "I know this is not your fault, but...," When I was interrupted by the associate, who said, "There's no 'buts' about it, sir, that's store policy. I'm sorry." So, I just handed the associate the vent covers and instead said, "Well, I have ZERO use for these, so I'll just leave them here. You can put them back on the shelf and resell them anyways. I was going to turn around and spend the money on something else I needed, but not now. I suppose Lowe's keeping that $29 is more important than a customer returning and continually spending more at their store. I'll do my business somewhere else."

"The only reason they got 3 stars was because of the in store service. Went in to buy a new washer. Salesman in the store was pleasant to deal with and informative, however, when it was delivered they were in and out so fast, I didn't even have time to think if I had any questions. When they left, I discovered that they hadn't leveled the washer, even though I asked him about it and he said it was level (so now I have to have someone come help me do that, along with having to take time off to do it), they had pushed a button to start a cycle on the washer but never turned the taps to the water lines back on! Called store to complain and got the usual "We are sorry about your experience and will pass the information along so that the delivery drivers can be talked to"...no wonder they were a good hour and a half ahead of my scheduled delivery window!"

"This particular Lowe's location was not all that hard to find. It did seem like there were a number of workers that were willing to help but never asked to help me. I will probably shop here again, but only if I can't find something at Home Depot. There are also a number of items that I had a hard time finding, but once I asked a sales associate where it was, they were able to point me in the right direction. I hope that my experience next time will be better than this time, there is always room for improvement."