Walgreens

"The tech, and RPh today (3/24) were amazing at helping me. Ensuring I got my much needed meds. Will travel to come here over a closer one for friendly service any day."

"Waited in line for medication, 2 cars in front of me took 30 mins (still didn't get to the window). Left and went home and called the store to get hours in case they close. Was answered and immediately put on hold, song plays and 10 mins goes by it rings, she answered (No reply) again and puts me on hold with no answer, 10 more mins goes by and same thing. This happened 2 more times. Get fed up go there to get the meds and find out they don't have the submitted notes to get it. Whoever the manager is, is a piss poor leader and this staff needs a revamp. I cannot believe how you are treated here. There are maybe 2 employees with good customer service (one in the pharmacy and one at the fedex table) everyone else should be reprimanded or fired."

"Been on hold for over an hour currently and have been multiple times in the past for a 2 minute phone call just to get my dogs medication ready for pick up. This location is horrendous. Their staff is lazy and unfriendly. They will also simply hang up on you if they don't want to answer the phone."

"I go to do of my rx they are closed. I go back to do off the rx, they said 2 hours. I get a notice of a delay,I call them, and they said that's just how it goes into our system. It will be 2 hours. I told them I was told that 1 hour ago. They said they would try to rush it. This is not the first time I have had problems. I have had numerous problems with pick-up orders. They say they are out of an item, and I walk in and have to buy it. I only do curb side when i am sick. No more. They will lose my business."

"Walgreen’s service, in general, has deteriorated over time. The Herriman location will lose our business. We continually experience problems with the app and Walgreen’s attempting to refill prescriptions that are not necessary, or requested. When I attempt to remove a prescription from my profile, or de-select auto refill, the app always gives an error saying that there is a problem and the medication can’t be removed at this time. Once they decide to fill a medication, I will cancel it in the app. The app shows cancelling but they will refill it anyway. Today, I received a notification that said there was a problem with a prescription, and I needed to call the store. I called the Herriman store at 1:25 and was put on hold for 5 minutes. At the 5 minute mark, the line was picked up and immediately hung up. I immediate called back and was met with a recorded message stating the pharmacy staff was at lunch, beginning at 1:30. So they put me on hold until their lunch break began, picked up the line to hang up on me so they could go on break for an hour and a half. I called the store and spoke with a manager who simply said sorry but there was nothing they could do. They have lost my business completely."