Macey's Santaquin

"This Maceys is new to me, as I’m new to the area we have started to come here often because we live close enough so we give it our business , and I’ve so far had positive experiences until today. Their manager that was on shift today , seriously couldn’t be bothered along side her employee that as working self check out. There was a coupon that I can understand that it said “digital” on as well as on the front of it saying “In Store only” which the eye gravitates to and I’m new to shopping at Maceys so I’m not used to their sales , coupons, deals etc. I took a picture of cause it wasn’t letting me scan a QR code or nothing. It was for $1 off tangerines , I was buying two bunches and idc if it was $40 off or $0.50 cents off , the fact of the matter is that I asked the self check out clerk for help in the coupon that wasn’t going through and he was just so annoyed that he had to help me prior to that and he said no those are digital coupons and I said oh no it says in store only and I showed him cause again that’s what was showing front and center right off the bat and so I said oh shoot that’s misleading and asked if maybe I could ask a manager if maybe they could honor that and here comes the most customer friendly manager , and that was sarcasm and she immediately goes “are you the lady asking about the coupon” and I go yes I was wondering if it could be honored , I let her know I don’t have an account currently and she goes “no we can’t they don’t let us do it” and I go okay, but I don’t understand why you’d make a person make an account just to use this coupon right now and she goes. “ no sorry I can’t I’d have to go to my computer and do it” …. Oh I’m sorry, She was too bothered to do her damn job! My hell lady! Do better. So I became upset with the attitude she was giving me and took out the tangerines and asked her to take them off my purchase & with all the attitude in the world she grabbed them and cancelled my transaction cause idk maybe she didn’t know how to or want to just take the items off my transaction either …. It would have been so easy for her honor the coupon while nicely educating me that maybe I should make an account or download the app whatever the hell they need you to do for next time or whatever line she needed to give me. Look just cause you maybe don’t like your job or didn’t want to do it , for someone who’s worked customer service majority of her life , it’s not that hard to give someone a positive customer experience while providing information or guidance on how to do things differently for the next time ."

"I love this store always come here for my food it’s fresh and most of the employees are nice and never discriminated me for the color of my skin. The one in Spanish fork, wow never felt so disrespected !!!! Thank you guys for always making our family feel welcomed !!!"

"Cute little store with a nice, simple variety of produce. Very clean. A bit expensive though. Some of the employees were nice and some kind of rushed me at checkout and they ripped a couple of the handles on the bags. As fast as they rushed me and already started ringing someone else up, I almost felt afraid to ask for another bag. Cute little store, don't know about some of the employees."

"So sad to write this. I pick up rolls for a family party today that I had ordered. They had then in a box for me which made it nice to carry and the guy at the counter was so nice. Which is why I did 2 stars. However, the rolls tasted days old, were hard as a rock and very dry. I was so disappointed, the beehive rooms are usually great but these were terrible."

"Great local grocery store! Can't go wrong with seasonal fun stuff too!"