Oklahoma City North

"The first night was fine. We spoke to the owner Genesis about getting a room and asked for military discount. She said they didn’t do military discount but she would give us a deal. Seemed like great customer service at first. Explained that they were short staffed. We understood, got our things and went to our room. The room smelled moldy. We stayed in room 125. The carpet was dingy. The refrigerator wasn’t cold enough. We are currently on a peace walk across America so we needed to be able to freeze our waters the night before our walks . The next day we tried to purchase another night and they went up on the rate. I spoke to Helen and she told me the managers didn’t want to be bothered because they had to feed their kids and put them to sleep for a nap. I was upset because Helen didn’t have any manager access so I stood there and waited and nobody came. So she charged me the a rate cheaper to help me since she couldn’t change anything in the system. We came back that evening and tried to book it again and the manager Genesis was there and told me she couldn’t help me because she was about to feed her kids. I understand but how are you going to expect to be able to run a hotel and have guests who need manager help, but tell us to come back when a employee with no manager access can’t help me!? I told Helen when she got there that I wanted to check out and that I was going to leave a bad review."

"This hotel truly surprised my expectations. Great service great staff and excellent breakfast especially during the pandemic. In the last month my grand children an I have stayed at four different hotels in four different states and this is the only place that served an actual breakfast free of charge scramble eggs, hash brown, sausage links, bacon, waffles, blueberry & plain pancakes and on real dishes or to go if you desire. I don't know who's, who but the morning and night front desk operators and the cook seam to be very dedicated to making sure that we were comfortable. Thank you"

"Had to request different room due to intense bad odor in first room. It smelled like someone had smoked marijuana in it. Staff was accommodating, but I'm not sure why the first room was ever rented out. It is a completely non-smoking hotel and no one should be held responsible for the smell except the previous customer! We were given a new room and told it was an upgrade. The rooms were identical, so apparently the first dirty, rundown room is one that they reserve for customers who book a cheaper room online through a third party website. As I said, the staff was accommodating, but the fact that the second room typically costs more, due to cleanliness and wear of furniture is problematic from a consumer stand point. Also cable was spotty and had a great number of channels unavailable. The water temperature in the shower was EXTREMELY inconsistent. It would literally go from freezing cold to scalding hot in the course of a normal shower. I'm glad we didn't have young family members with us because it would have been dangerous, not just inconvenient. We opted for brunch at local restaurants, so I cannot comment on the breakfast. Pool is seasonal of course, but hot tub has been filled in with concrete."

"After reading reviews I wasn't sure what to expect since we were on our honeymoon but we were pleasantly surprised. Our room was very nice! The staff was very accommodating and our room was clean. My only negative (it was my own fault) was I lost a very important necklace while staying but they assured me they'd call if they found it. The breakfast was great too. We will definitely stay here again!"

"Where to begin... Let me just start by saying the only enjoyable feature of this hotel was the bar. Jessie (the bartender) made our time there very enjoyable. Otherwise, our room was disgusting! The room wreaked of artificial mango and marijuana, our toilet did not work, the bathroom floor was sticky which made it very unpleasant to walk around without shoes on, and our room in general was dirty. The sheets had stains from who knows what, one of the bedside drawers was completely broken like someone had gotten so mad they kicked through it and the bathroom counter looked like it hadn't been cleaned in weeks. There wasn't even a fridge or a microwave in our room which was more of an inconvenience since that's something one would usually expect in their room. Last but not least, the elevator will give any right minded person an anxiety attack! It creaks, bumps and jumps and feels like it is on it's last few rides before it tries going in one last time and falls to the ground! VERY UNSAFE! For the price we paid, we would've rather paid MORE for an up kept hotel somewhere else. Thankfully, we we're only there for one night, but with how dissatisfied we were with the room itself we will NOT be returning to a SureStay hotel in the future."