Hampton Inn & Suites Oklahoma City - South

"Arrived late at night, front desk clerk was fairly rude and curt. No explanation of charges or verifying anything. Shower in room had hairs in tub, shampoo was totally empty, caulking old and molding."

"I called and could not hardly understand the customer service rep so I asked for a supervisor. I got a young, clear, English-speaking woman who sounded nice. (or so I thought) I have used this hotel many times to rent rooms for my friends who come in town and for my wife and I for some down time away from the kids. I called to check on accommodation for a "day date" for our 20 year anniversary since we do not have an overnight sitter. (11 am to 4 pm) Unique request I understand but I proceed. I ask about an early check-in and early check-out with a hot tub and let the manager know we are close, and she quickly said "we don’t rent rooms to locals". I said, "So, I cannot even pay you for a room for a whole night?" and she said no and HUNG UP ON ME! :( There is a saying that goes like this "Never let policy overrule common sense." -Delta I know hotels don't have to accommodate unique requests but even if you decline at least be respectful and kind. Makes me sad. For all you readers out there, please treat others the way you want to be treated. Let's be as kind as we can be and even more so than we might think a person deserves. If this person worked for me she would be fired. I will not ever give my business to Hampton Inn again. Thanks for reading. Have a great day."

"Thank you Sammy! Sammy made sure we had a nice, comfortable stay at Hampton Inn. Customer service was amazing. We appreciate that any question was answered promptly. Sammy was always available with a smile. The breakfast each day and indoor pool were an added bonus for my kids. Thank you for everything."

"We stayed there 12/09/2023. The room was clean and comfortable. The manager on duty was Sammy. She was absolutely amazing. She went out her way to make sure our stay was fantastic. Thank you Sammy for making it a great stay. You rock."

"The customer service is excellent. There was a bit of a snafu with my room, and Sammy resolved the issue quickly and kindly. I appreciate her going to extra mile to help make our stay comfortable. Gerardo was also very helpful at the front desk!"