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The Blue by Relianse
1008 Sheppard Road, Burkburnett, Texas, United States
About the The Blue by Relianse
The Blue by Reliance is a charming lodging institution located at 1008 Sheppard Road in Burkburnett, Texas, United States. Nestled in the heart of this quaint town, The Blue offers guests a comfortable and welcoming stay with modern amenities and personalized service. Whether you are traveling for business or pleasure, The Blue by Reliance is the perfect home away from home.
Photos of The Blue by Relianse
1008 Sheppard Rd, Burkburnett, TX 76354, United States
Reviews of The Blue by Relianse
"This was one of our worst experiences ever. I booked the suite on Expedia. I had children with me and was excited about the indoor pool and gym they had. when I arrived, there was the sweetest girl behind the counter, and she was super sweet and helped me get checked in. When I got my key card and room number we went up to the suite. when I opened the door to the room it was not the correct room that I had booked. I had booked and already paid for the king suite with a pull-out sofa bed and a chair. this room was tiny and had just a king bed and a chair. I went back down to the front desk, and she fixed the problem and we got the room that I had booked. when I opened the door, the smell was not good which she did warn me about. it was a mixture of smoke and ChapStick or lipstick. there was a pink/red stain in the floor, and I could tell that stain was from make-up. there was 2 air units in the room and only 1 worked. I pulled the sofa bed out to get it ready for my kids to sleep on when i looked everywhere for bedding to go onto the bed. there was no bedding for it. the TV did not work, and my husband had to buy a HDMI cord so we could watch tv. we called to see if they could take one from another room and they said no. the pool was closed so it upset the kids. the shower was cold water only until i went to turn it off and found out the knob was jammed and then i got hot water. the room was nasty, and the bathroom was not cleaned well. there was no toilet paper holder. we also had dog poop in the middle of the hallway, and it was never picked up it stayed in the hallway till we left. which prolly still remains there. the breakfast was not good. the cereal was stale and so was the oatmeal. my husband had to go into the back to get butter because there was no butter for the waffles. I decided to use the gym before we left and to find out it was closed also. Worst stay ever. I feel like this is a squatter hotel. one of the rooms didn't have a doorknob and I could look into it and see that it was trashed in disgust and looked like someone may have been living in it. they need to fix it up before opening and running it. will never go back."
"The place was absolutely disgusting! Our first room had open beer cans and cigarettes strewn all over the room. Our second one reeked of pot odor. I’m highly allergic to smoke and had allergy flare ups the whole night. The shower didn’t even work. The tub was disgusting and wouldn’t drain at all. Our family’s room the bed literally tipped over any time they sat/laid down. Had pet hair and cigarette/pot smoke all throughout the room. The TV didn’t work neither did the toilet. The smoke detector was bagged and tapped up. I spoke to the person working night shift and she said she’d refund our second nights stay as we couldn’t stay there any longer. I’ve tried calling multiple times for no one to answer. There’s no email for them to respond back to. We still haven’t gotten our money back a month later. For us paying $90+ a night it’d be nice to get at least half that back since we canceled our second day and went elsewhere. We got home and checked our card statements and they charged us an extra $43 for no reason. No explanation, nothing."
"I just want to say do not stay here!!! The owner must not put any money back in this place. I know price is cheap but OMG I have stayed at Motel 6"s that were beter. 1. Elevator Does not work. if you enjoy stairs for 3 floors??? 2. Says they have Breakfast, If you call only wafels breakfast the wafel pour device was extremly dirty with cups half full under. There were three workers talking in the dining area as I walked in and asked if they served breakfast, one repled yes and looked over and said "I guess they did not put it out, maybe she went to get it???"DONT PUT COMPLEMTLY BREAKFAST ON SITE AND NOT HAVE IT!!! 3. Room was Dirty and falling apart, stains on carpets and chair. bathroom was atrocious. the towls had stains like they were never washed. 4. Air conditioner barley worked. I could go on, but all i can say if they want people to stay here they need huge inprovments."
"Absolutely rough experience all around. When my husband, toddler and I checked into our room, we found completely stained rugs and furniture, a stained toilet with no toilet paper holder, waxy gooey spots on the nightstand and bathroom cabinets, crumbs in the kitchen cabinets, no bedding on the pullout couch, crumbling corners on walls, walls stripped of trim, freying carpets, a funky smell to the entire room... When I went to the front desk to discuss options, the woman said she heard it was bad before, but was supposed to be cleaned. I told her it wasn't. They moved us to a smaller room that was cleaner, but still had crumbs on the pullout couch and bits of trash scattered throughout the room. The TV didn't work, the toiletries were a random mix of brands and types, and our room was never serviced in three days. Our key cards stopped working on day two and on the third and final morning, we ended up running out of toilet paper. When I went to fix our key cards, I asked if we would be charged for the smaller room versus the larger and I was assured they'd have it fixed. Since then, they have not changed the charge on our credit card. The phone line always rings as busy and when my mother (who lives in town) went in person, they said there was no manager to speak to and to come back at a specific time. When she did, they said she had just missed the manager. She left her name and number and has yet to be called (three days later). In addition, when we were checking out, an alarm went off and the front desk person struggled to turn it off but when she finally did, she said "people smoking where they shouldn't be" and then just went about her business (which explains other reviews complaining of smoke smells). The pool was closed and the "continental breakfast" in the morning was never stocked. Would not recommend and will 100% not return."
"Made reservation for husband - Do not recommend.. Was assigned a room and given a key twice because first key wouldn’t work to a room that was assigned already to someone else. When he opened door there was luggage sitting there, Luckily no one was in the room at the time. Had to go back down to get another room assigned and in second room tv didn’t work or the phone in the room. Manager did give a little discount for second room. . But do not recommend at this time . Under new management so their still learning."
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