Farmers Insurance - Angela Schertle 28 Northwest 44th Street, Lawton, OK 73505

"Very knowledgeable, helpful, friendly and I got a great rate!"

"Angela and her staff-Shanelle especially-are always very friendly, helpful, and accommodating."

"Very friendly environment! Initially met Angela and her staff for business networking. I also needed business insurance at the time and, had a very difficult time getting reasonable prices. Jenny the commercial insurance EXPERT ! Was able to provide me great quotes within days. The staff here are very informative and, willing to go beyond what you ask to ensure you’re satisfied."

"Service Initiation My partner and I acquired our small business insurance policy from this farmers agency after meeting the owner at a community event. We were insured by this agency from November 25, 2022 to August 9th, 2023. The owner had her employee sent out a quote and shortly after we had coverage for our photography business. It was really surprising how easy it was to receive coverage. I didn't have to go through a third party and one of the employees took care of everything. Customer Service While my partner and I were clients, we had private conversations with the OWNER and her employee. These conversations were then later weaponized and used to discriminate against me. The owner and her employee violated client privacy. The owner and employee have shown several forms of unprofessionalism. Nothing shared with them is kept confidential amongst the owner and her employee via ongoing group chats. While being their client, the owner sent facebook messages to my private facebook account, late one night. This included several accusations from the owner geared towards me all based on a philosophical lifestyle my partner and I choose to live by. This was discrimination of lifestyle, harassment, and overall the highest form of unprofessionalism from this insurance agency OWNER and her employee. The harassment continued for weeks when the owner and her employee reached out with a discriminatory accusations to my place of employment and asked I be removed due to my philosophical views. The Environment The farmers insurance office isn't welcoming. I stopped by one day to ask a couple of questions and the office was empty. It took about 5 minutes before anyone noticed I was there. The office has an open floor plan so I found it surprising it took so long to be welcomed and helped. The owner splits her time up between different offices in Lawton and other nearby towns. This definitely shows within their establishment through delayed responses and inaction with account updates. Service Cancelation Once the Owner and her employee showed the levels of unprofessionalism, we decided to cancel our service. The employee then redirected us to cancel the service ourselves by calling a generic hiscox customer service number. We were helped out by the hiscox customer service and were able to cancel our services thanks to them, they even issued a refund for 1.5 month of our payments. If you are looking for small business insurance coverage definitely go to the source by contacting hiscox directly cause this insurance agency is quick to sign you up for a service, take your money, but unwilling to be helpful when cutting ties with them. Noone with this level if disregard for clients should be working with the public."