Shoe Dept. Encore
2501 West Memorial Road, Oklahoma City, Oklahoma 73134
About the Shoe Dept. Encore
Shoe Dept. Encore is a popular shoe store located at 2501 West Memorial Road in Oklahoma City, Oklahoma. Offering a wide selection of footwear for men, women, and children, this store is a one-stop shop for all your shoe needs. From athletic shoes to dress shoes, casual sandals to cozy boots, Shoe Dept. Encore has something for everyone. With friendly and knowledgeable staff ready to assist you in finding the perfect pair of shoes, shopping here is a seamless and enjoyable experience. Visit Shoe Dept. Encore today and step out in style!
Photos of Shoe Dept. Encore
Quail Springs Mall, 2501 W Memorial Rd Suite 146, Oklahoma City, OK 73134, United States
Opening hours of Shoe Dept. Encore
Monday:
11:00 - 20:00
Tuesday:
11:00 - 20:00
Wednesday:
11:00 - 20:00
Thursday:
11:00 - 20:00
Friday:
11:00 - 20:00
Saturday:
11:00 - 20:00
Sunday:
12:00 - 18:00
Reviews of Shoe Dept. Encore
"Tried to return 2 pair of shoes that had NOT been worn, were in the original box, and had the receipts, to the Quail Springs store. The manager rudely told us he wouldn’t allow us to return them because they were worn. They absolutely had NEVER been worn, did not look worn, and only tried on at the store and in my home, when I realized they would not be comfortable enough to wear to work. He insisted they were worn so we couldn’t return them, said he looks at hundreds of shoes a day, and he didn’t have to provide service to us. As I felt insulted by him insinuating we were trying to return worn items, I politely asked his name, he said Mike, but wouldn’t give last name. I asked his managers name and he said he didn’t have to tell us anything else, look it up online, good day. We were polite, as he was rude. Terrible customer service and bad management. I very seldom return anything and would never return something I had worn, but these shoes will never be worn and could be put back on the shelf to be sold to someone else. If you have any doubts that you may not like the shoes once you get home, please just don’t buy them in the first place because Encores advertised return policy is not upheld by their rude insulting manager at Quail Springs. I’ll take my business elsewhere, where I’m treated respectfully as a customer."
"We love shopping at this store. The prices are great, sometimes they have great clearance items and they have a huge selection. We went into the store earlier this afternoon and again, found a really cute pair of Vans for $35.00. Well actually a little cheaper. The lady running the register felt so bad that I had been cut off by this oblivious customer. I had been waiting and this lady just cut me off. Which I wasn’t in a hurry but wow. It wasn’t a big deal. The lady gave me 10% off because she felt bad. This store always goes above and beyond. That’s why we keep going back. Their staff really cares about their customers. 10+. Would recommend."
"Ok today was the first time I went into this store. I was shopping for a pair of shoes for my husband. I found a pair for him and took them up to the counter to pay for them. Well who ever tried them on before me put them in the wrong box. They $5.00 over the price on the box. I asked since it was not my fault they had the wrong price on it if they would honor the price on the box. They said they couldn’t do that. So I said can you get your manager. So the manager comes out and basically says the same thing. So I ok thanks and walked out the door without the shoes. Which was no sweat off my back. But just floors me that a retail business is more worried about $5.00 than a $50.00 dollar sale. I own business and I try everything in my power get the customer and keep the customer. But in full swoop this retail business who is supposed to be about sales and customer service didn’t get my business today and Hell if I ever come back to this store. The truth is had I been treated well I would have been back because they had some nice looking dress shoes for men. And to think I asked the cashier if they were slow and she said yes they were really slow since they reopened from corona scare. I’d say more than half the stores in the quail springs mall are still closed you would really think this or any other store in there would want you’re business. I guess they are rolling in the dough. Oh well I went academy and got a better pair of shoes for $20.00. But come guys you lost a customer not only today but a repeat customer. Bad management in my opinion."
"I had a great experience! I found the shoes I needed with friendly service from their staff. Great place to shop for your everyday shoe needs. I can't wait to go back!"
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