Spectra Family Medical Clinic

"Because I can’t give 0 stars. This office is horrible. We went for a patient that just moved here from out of state and needed meds asap. These meds could be a matter of life and death for him. They said sure no problem we can give him enough until he can get into a specialty doctor. Then they strung us along for a week on getting prescriptions, then told us he had to make another appt if he wanted the meds. Also, my husband was sent for an X-ray a couple weeks ago. A week and a half later, after he called several times, he was told they didn’t know how to read the X-ray. 0/0 do not recommend!!"

"Please, if you value your health care, don't go here. The doctor Betty is nice and helpfu, but everyone elsewhot works there doesn't seem to care about the patient. Office staff is very rude and actually hung up on me when neededg a referral from them for a heart doctor. I went in fo testing, and they neversentd it off and told me it was too expensive for them to do so. What doctors office does that? I don't understand how they're still in business. The only reason I gave them a 2 is because of Betty being nice."

"Believe me when I say that the people in this office are racist towards people of color. They won't help you or your family. They are liars and deceivers. And, They take advantage of the disabled. They play Christian music when you walk in the door but will treat you with the intent to have negative unprofessional doctor and nurse behaviors with their Colonial Xenophobia. Your Not Better Than Anybody. Do not bring your family here Dr. Rouse, Terra and Ashley are horrible human beings and have led me to feel harassed by their ignorance and medical negligence. I need not tell my story. Let's just say that they need to practice the actions of all the Christian music they play. Philippians 2:3."

"I had a horrible experience with Spectra. I knew when I heard their name they were going to act like they were a villain in a James Bond 007 movie and they lived up to their name. Let's tell the story. Spectra was referred to my aunt for home health. They called the day before and left a voicemail about their appointment. They did not speak to anyone to make sure that we were aware of their appointment, but Nurse Terra (definitely not "Gone with the Wind") said that she talked to my aunt, but when my husband questioned her she couldn't remember if she talked to a man or woman. Lie #1. So today, the day of the appointment that we did not schedule, the Dr Robert and the nurse practitioner came to the door and started pulling on the locked screen door like they were a B&E group. After opening the door for them, they only stated that we are here to do a foot treatment. They NEVER identified themselves like there were too good to be in my house. They are lucky that the concealed carry person was not there or this would have been a much different story. After they left, my husband had to sanitize everything because they did not operate with any protocols. And yet there is more. So I called to complain. I first went through our Prospero health to find out who came out to the house. Remember that they did not identify themselves. So after finding the company information, I called Spectra with my husband on the line and talked to Nurse Terra. Terra immediately went defensive and stated that there was "no ill intent" in trying to walk in the house unannounced. Lie #2 I disagreed as we did not have any prior relationship with this company. 2ndly, I was concerned with the fact that the people NEVER identified themselves. She basically call us liars as that would never happen. Lie #3. When I confronted about this, she said "I've told you 15 times that this did not happen and that I am trying to apologize". Lie #4 I NEVER heard an apology and I told her that she needed to give my family one. She told me "that we were not a good fit" I assume she means that her company is unprofessional and racist and rude. At this point Terra proceeded to hang up in my face. So after 4 lies, I am done. They are not welcome in my home. They are not welcomed to treat to my auntie. These racist and unprofessional people that call themselves caregivers are simply the worst. They are not doing you any favors and they got paid to treat people like they are beneath them. Not in my house. You better act you got home training."

"Started with Spectra in October. They were going to order me a roller and then in December they told my nurse they had ordered me an electric wheelchair instead. Also, in December they did an EKG which showed I had sometime had a heart attack and they were going to get me a cardiologist appt. My nurse tried to take my blood but my veins roll so she told them I needed a specialist. In June I was still waiting for everything so I switched Drs. The new Dr. ordered blood work and I found out my cholesterol, triglycerides, calcium and sugar were all high. Yesterday I saw a cardiologist and am having a stress test. I love this new Dr. This week I had another visit from the Spectra Dr. This is their 3rd visit since I switched to the new Dr. and each time I have told them I switched 2 months ago."