Family Wellness Center of Norman

"Utter disappointment. The PA I saw clearly hadn't read my new patient packet (which they claim is so important to the pre-visit that they will cancel your appointment if you don't return it quickly enough) or any previous medical notes I provided. The entire hour was spent with the PA going over those printed out forms and verifying (why fill it out if they won't believe it?) it all and typing it into her computer. She made numerous mistakes as she typed when reading back to me what I had said/filled out, from basic timelines to symptoms presented to medication names. She asked questions that honestly dumbfounded me at how obvious the answers are to a regular person, let alone should be to someone who specializes in the field. At one point she victim blamed me (not just my impression, my spouse was in the room and had the same take) for not doing the exact opposite of what my previous psychiatrist recommended and was huffy with my response that I can't do the opposite of doctors orders if I'm supposed to trust my doctors and how that's one of the reasons I'm seeking a new psychiatrist. I scheduled an appointment here having been told by the front desk that an initial appointment with the psychiatrist will begin med management and pair me with an appropriate therapist for intensive treatment. The PA I saw absolutely refused to refer me to a therapist who fits my diagnosis and history, and instead gave me a list of names and phone numbers to just cold call and gamble on. I do not recommend wasting time and money with this establishment."

"This place is a joke. Went in to get my meds filled. I'm from another state and I've been taking the same medications for over 10 years and they wouldn't prescribe me my same medications. Guess they really don't care if I have a seizure due to a sudden stop in medication."

"I have consistently had positive experiences with Family Wellness Center of Norman. All of the staff I have interacted with have been professional and kind, and the atmosphere at the center is clean and inviting. As long as I am in Norman, I plan to remain a loyal client to them! Could not recommend them more highly."

"Horrible customer service. I have been trying to get therapy for my daughter and I since February. Was told there was a wait list. Have yet to hear from anyone. I have left multiple detailed messages but have yet to hear back from anyone. Don’t waste your time."

"I have been extremely happy with this place. I see Paula Rother and she actually cares about how I'm doing! She listens to what I have to say and how I'm feeling. I haven't had this great of an experience with getting the right meds to keep my mental health on the right track. The staff has treated me with great kindness. I am truly grateful to have found this place!"