OCCHD West Health Clinic

"If I could give 0 stars, I would. 1st, they gave my mom and me a hard time just to sign in. Had to register 4 times. Ok, whatever. 2nd, they asked to speak only to my mom since she was the patient but can't even assist in helping her sign in or explain anything, knowing they are also bilangual. Yet they told me to sit down that I couldn't help her sign in. Ignorants. Anyways, what's the point of you guys having staff if yall are not going to be helpful and get everyone in & out in a professional manner. If you don't want to deal with customer service, go do something else."

"The wait time is horrible. I had an appointment at 12:30 and it's 2:15 and still haven't been seen. I'd leave but my kids need this vaccine for school. It ridiculous"

"(Edit-“most of”) The workers need to be investigated!!! I went up there Friday no cars (except employee ones) and when I walked in there was. NO ONE THERE so I walked up to the window for help and one lady ignored me flat out. She was facing the window and I stood there, the two others had me wait until they finished their funny little conversation before one opened the window and asked what I needed. I was there to get a free sti test done, and she told me they were done by making same day appointments and gave me a slip and told me to call back Monday at 8. I didn’t think about asking why they didn’t just take me then since, again, THERE WAS NO ONE THERE!!! But I left anyway… Fast forward to Monday I call at 8 to get the test The first call I’m told to hold and I wait the call drops (mishandling on my phones end) so I call back. Idk if they saw my number and thought I was calling back to skip the hold (trying not to make assumptions) but I wasn’t. They didn’t say anything to me the second time just rang for a full minute and then quick silence and then hold music. I was on hold for 7 minutes… and when she finally picked up she changed from a cheery tone to a flat one ..ok what ever. I asked for the appointment and she told me they were all booked up….. how?? It’s right after 8. Update: before I publish I called again to get my questions answered of why we can’t do walk ins and why if the building is empty we can’t just be seen. I was met with a nicer worker so for her I will say they deserve at least one star. She said they fill up at 8:10am. Mind you I was on hold 7 minutes. But I digress. I was told these things: •the 63rd location has more availabilities •the nurse stops taking walk-ins after 8:10am I believe •to call directly at 8 •when I asked about why we couldn’t walk in if there is no one there. She said it’s because usually their back end is full if there is no one on the floor. •she asked my age, I’m 26, idk what role that played but there is the information as I have it."

"Nurse Angela is God sent. I've never met such a selfless human. Always willing to assist. More blessings to you girl"

"I ve been calling them at 7:55 for10 days trying get an appointment for a std testing. They never answer. And when they answer around 8:05 they said they booked for the day to call back the next day. The next day I call back the same scenario since 10 days. And when you try to ask questions they put youoyou hold and leave you there until you hang up. I am just gonna give up and find somewhere else. Just to let y'all know that they are a***holes in there."