Ardmore VA Clinic

"I am new to the area and they have been GREAT to work with!"

"I remember in Basic Training when a young Private didn’t answer the phone when he was on fire watch. Drill Sergeant Riaz smoked that young private for 2 hours for missing a phone call. Maybe that’s what should happen when the Ardmore VA doesn’t answer or return their phone calls..."

"I have been having a hard time getting tthe results of my echocardiogram and ct scan of head . Went to appointment in june was told i needed to have echocardiogram and ct scan done finally got an appointment in October to have them done its been 3 weeks and have called 1st time dr was not in said they would have her call next day. No call by noon so i called left message no call that day. Today called again left message no call. Im getting annoyed to the point where Im trying to find a way to report them. But dont know who to and really think it would do no good. I was there when this country needed me all im asking for is common courtesy that they do what they say.they are going to do."

"Early this month I was experiencing pain in my left foot. After a week I decided to call and make an appointment with this clinic. I was told to come in that Friday at 2. I arrived a few minutes early and was promptly greeted. I informed the receptionist who I was and that I had an appointment. She informed me that there was nothing showing my appointment and that the appointment never should have been made on a Friday afternoon. The only Dr. available was the on call Dr. from OKC and since it was already 2:30 he was ready to head back home. The nurse I spoke to was very polite, but helpless to do much more. Apparently they don't even have an X-ray machine on Fridays??? WTH?All in all a complete waste of my time. No services were ever actually performed. I was told to return the following Monday and they would "try to squeeze me in between my regular Doctor's appointments". Needless to say my foot improved over the weekend without any VA intervention or service provided. Today, to add insult to injury, I received a bill from the VA for the Outpatient visit. A bill in which NO SERVICES WERE RENDERED. I called the VA Billing department and was told that even though I never spoke to a Doctor, as long as I spoke to a nurse it is considered a valid billable visit. OK who has ever gone to a medical clinic WITHOUT ever speaking to a nurse? I never received ANY TREATMENT. I was told that I can fill out a formal dispute which includes of course more paperwork. Needless to say I am not impressed with the way I've been treated. For those of you wanting free government sponsored health care in the future, this is a prime example of what you will be getting. Lots of bureaucratic red tape and poor service."

"I had 2 recent appointments here, one for labs and the other my actual appointment with the doctor. When I showed up for the labs the clinic was very busy with several people in the waiting room. I ended up waiting about 30 after I was scheduled, but I was in and out in just a few minutes once I was able to be seen. The nurse that I saw was friendly and did a good job. When I had my appointment with the doctor I showed up early and was taken back above 10 minutes early. The nurse that did my vitals was friendly and listened to me. She answered all the questions I had for her and went out of her way to get some information I requested. Once I saw the doctor, she was easy to understand and she listened to me. I was able to speak my concerns and she would talk to me about them and explain anything I had trouble understanding. While it was suggested I may need to consider medication, it was not thrown at me and I was given options to try without using medication. I was happy with my experience at the Ardmore VA clinic, it was better than I had expected and the people there seemed to care."