Panera Bread

"I usually have a great experience with this place, most of the employees have been great and the kitchen service is amazing so this review is in no way a reflection on them or the management for that matter. All issues described in this review are a result of the bad customer service of one employee I dealt with. She was barely listening to me when I put in my order, I always specifically requested for a certain part of my order to be put on the side. She then proceeded to try to charge me nearly twice as much when in fact I knew from coming here the order was not that much so I asked her why it was so much more today. She kept insisting it was right till I asked her to please go over it with me because I only wanted to double-check. She finally saw the mistake and then fixed it. I ordered a loaf of bread alongside my meal to take home, and when she came back with it the loaf was entirely messed up and not cut right. It looked like it was just thrown into the bag without a care to make it look presentable to a customer. I would like to note that the manager was quick to fix the mistake and cut a new loaf (which I did not ask for, I would have been fine with them fixing it but the manager wanted to do his best to rectify the situation). I appreciate that even though I feel like if she had put more effort into cutting the loaf better or trying to fix it a whole loaf would not have been wasted. After leaving I checked the contents of my to-go order, and this is where I knew she was not listening to my order. When I opened my sandwich it was not completed in the way I ordered it. I went back in to ask about it and she got defensive. The kitchen staff was once again amazing and fixed the problem (it was not their fault I found out she was the one who did not put that note for my order). Overall this one employee made my experience one of the worst I've had here and proceeded to mess up every aspect of my order. I do want to continue coming here but I in no way want to interact with this employee again."

"Well this was an experience. I was invited by a friend. I ordered a coffee and all of the pots were cold. Milk was out and there were maybe 6 customers in the building. None of the tables were really clean and overall just felt grimy. Not what I expected from a chain."

"This is one of my favorite Panera locations. The staff is great, the wait times aren’t bad here, and the food quality is consistent. I was so sad when the tornado came through and caused so much damage. It was a couple months of having to go somewhere else for my morning coffee and breakfast sandwich. The remodel is amazing!! It’s an interesting combination of trendy and cozy."