Domino's Pizza 3671 North Lottie Avenue, Oklahoma City, OK 73111

"My wife and I ordered a carry out via Dominos app - one large pizza and tater tots at 7:07 pm on Thursday 2/29/24. We needed something fast for dinner, since we were in the process of moving and we were starving. The estimate wait was 25 minutes. We arrived to pick up the order after 30-35 minutes, but the app was saying it's still in the prep stage. There were couple of people in front of us as well, so we decided to wait a little bit longer. After almost an hour of waiting, around 8pm, I asked the lady who works there about my order and she said that there are 3 orders ahead of me and that my order has not even been started yet! She told me that my order will be ready in the next 20-30 minutes! LOL With the speed of service, I would say that was wishful thinking. Hour and a half for Domino's pizza? Give me a break! Clearly, we canceled the order and went to another place to eat. They were obviously under staffed, but that's not an excuse for wasting our time and not communicating properly."

"I tried to call multiple times to place an order due to the coupon I was utilizing, it would not let me place the order online. I was on hold for over 20 minutes and ended up driving to the store. When at the store, I still was ignored. Finally, I was greeted by the GM Kevin. I told him I had been trying to get through on the phone and he immediately got defensive saying he's the only person working. Which I said I understand, but wanted to give him perspective from a customer experience. He stared yelling at me saying he didn't like my attitude and tried to refuse to serve me. I was not raising my voice at this man. I was not cursing at this man. I told him no, you don't like that I have feedback for you as a manager. I told him there is no reason not to serve me and I would be contacting corporate. He said he didn't care because he is the General Manager. He did end up taking my order but this is the absolute worst experience I have had. Something needs to be corrected at this location immediately."

"I been paying since they first open and was great,until now.Both pizzas I payed for extra parm sauce.there were no sauce.patyed for extra cheese,no extra cheese.ordered both pizza squared cut,only one was.both pizza covered cooked.my lady had to add her sauce from the fridge just so she can eat it.i just eat the top.it had no sauce but all bread."

"So rude! I ordered my food but was unable to come pick it up so I tried to call the store and I was on hold for 15 MINUTES! I never got my food btw"

"Sarah delivered our order with a smile even in the terrible weather. Exceptional customer service and our pizzas and chicken Alfredo were delicious."