Braum's Ice Cream & Dairy Store

"Ordered a #4 with a large fry and large drink and another meal. I noticed just a large fry and drink and the second meal but he was still editing the screen and told me my total. Go to the first window she starts to tell me the order, I said it should be a #4 and a #13, she said I didn’t take your order I guess that’s what he put. So I pay get my receipt and it’s not right but she didn’t seem to care and it could’ve been fixed then since I repeated what it should hv been. Get to the 2nd window she asks for my receipt didn’t say why. Then hands me a drink then the bag. I have to tell her there’s a 2nd drink even though she has my receipt and it’s on their screen. Still never said why they asked for my receipt but she gave it back. I was going to just ask them to place another order for the burger by itself but decided to just go back around. Both times long lines. I order just the burger this time, get to the first window, she asks what I ordered. I told her she closes the window then walks away. Comes back and says the computer is frozen and closes the window. So I’m sitting there, shift manager comes over they both look at the screen he walks away. Then she says I have to come in because the computer is frozen. I ask if the computer inside works and if they can ring the order up there. She says something about them having to ring it up or some then she tells them on the headset that I was asking about them ringing it up inside. There’s about 5-6 cars behind me none in front at this point. So I just drive around to park. They ended up just ringing people up from the computers at the counter as I see the same person running back and forth. I didn’t make a big deal out of them not getting the order right or even attempting to the first time but I guess I should have so I didn’t have to deal with the headache and waste more time in line. It wasn’t even for me but I just ended up not even eating and gave the person who actually wanted the #4 what I ordered. I didn’t want anything free, just wanted what I ordered. What’s the point of verifying the order at the first window if they can’t fix it? Why not do that when people order?"

"We were there for breakfast this morning at 7:45. We had to wait about 5 minutes for someone to take our order, one server who was working at the Fresh Market checkout counter made eye contact with my wife while walking to the kitchen but he didn't come to the counter to serve us. The woman who came to serve us finally was also taking orders and serving customers at the drive through. A lot of the tables were dirty and they didn't have any coffee made an hour and 45 minutes after they opened. I finally got.my coffee about 5 minutes after we got our food but it was lukewarm."

"Dined in today with my daughter, the staff was kind and service was quick. Sorry to say but the food was old, chicken strips, burger patty and fries were not fresh and hot. The self serve station for soda and dips etc. was disgusting. The whole place needs a good deep clean. Won't revisit this location."

"Should really work on there quality of customer service. The Mexican who works morning time is always rude and tries rush me out the line. I go here every week breakfast but this morning really makes me consider not coming back how rude she was and when I asked for jelly for 3 sausage egg cheese biscuits she gave me 1 like 1 jelly could really be enough. Very disappointed probably will start going somewhere due to how long their service been like this."

"They seem to be one of the few that makes a Cherry Limeade the correct way. The food is always hot and staff is friendly."