Shogun Steak House of Japan

"The food is okay and varies each time we go. The atmosphere feels a little dated. The chefs are always nice."

"Shoguns is great, we go there for many family celebrations. The service isn't bad or good it can be slow. The food is plentiful and on average very good, depends on the chef you get, some are better than others. Our guy tonight was having a n off night or was just tired. He didn't perform great with the fire tricks or tossing the egg like moody do, it's pretty standard for any hibachi places I've been. The food was slightly under seasoned tonight but still great. The chef was still friendly just a bit off."

"Kudo to the waitress and cook as both were professional and great. I would give them both 5 stars. The 1 star comes poor management and front staff. We had a reservation at 6:15 and were seated fairly quickly after check in. The issue is neither person at the front told us they were running an 1:30 to 2 hrs behind on cooks to tables! By the time they told us it was too late to find another spot for dinner and their “compensation” was $20 off. We have a young child and the lack of sympathy, transparency, and accountability from one the “managers” was remarkable. I always had great memories here from growing up in the area and made it a point to visit when in town but sadly after this horrible experience and lack of transparency…I’ll never be returning."

"The service here always tends to be SUPER SLOW!! Be prepared to wait for a long time on refills. Our cook arrived before our soup and salad and we waited like 25 minutes for our drink orders to be taken after we were seated. The food is decent but it’s not the best Hibachi we’ve had."

"It's not clear what happened here, but this Shogun was EXTREMELY understaffed. They might have had 2 chefs and 2 servers. It took nearly 10 minutes for us to be seated - with a reservation. Once we were seated, it took almost 15 minutes to get a drink. We were not served our first food until about an hour after our reservation time, about 45-50 minutes after being seated. To cap it off, the chef clearly had limited or no hibachi training. He did his best, but the food was sub-par and BLAND for a hibachi restaurant, and there was essentially no show. And finally, to add insult to injury, the prices were SIGNIFICANTLY higher than menu price. We understand supply chain issues, but the difference was about 20%. Ridiculous, given the poor quality and service. I don't blame the staff. I feel they did their best, but clearly there are serious issues at this restaurant. The server was kind and patient, the chef was nice, but clearly this staff is out of their depth. We will try again after a significant period of time, once this restaurant has had time to recover from whatever disaster caused its major issues."