Lowe's Home Improvement

"Was in this Lowe’s 30 minutes, not 1 employee spoke to me…pretty sad, even for big box store, I don’t have any complaints about the store just the friendliness and helpfulness of employees"

"Not a good first impression. Here to deliver their goods but I guess they don't want it. No one answers the door. I called them they said they would send someone to the back to get the paper work. It's been 45 minutes and still no one. Guess they don't realize that in a commercial vehicle, if I run out of time I'm not moving to get a violation. Wich means any other deliveries will be put on hold, or maybe that's just the plan to get out of unloading anymore trucks."

"Worst experience of my life . I was told the fireplace warm at least 1000 feet WRONG more like 3 feet my old one put up more fire than new one 2- I don't need any attachments to hook it up and I ended paying $59 to AHW 3- I was told all you need to do is just hook up the gas line WRONG, the book it must be Certified Technician , that cost $100 . After all this the first place was bad and it field the house with Carbon monoxide then when I called them to make it right they said just being back and we will give your money. What about the $58 worth of attachments. What about the $100 for Installation and what about the $50 to take it back a part ??? No one care . Terrible place to do business !!!!"

"My review is based on the employee that helped me around 01/05/24 or somewhere around that date. My husband was working on a job, and he sent me there with a list that even I didn’t understand. I was walking around aimlessly trying to find out what these items were - being I didn’t want to put out any employees if I’m being honest here. It seems most people don’t want to help much anymore, but I must give credit where credit is definitely due. I asked the First Gentleman I saw when I realized I was going to be there all day if I didn’t ask for help. The lucky man was named Hunter, and that’s all I know about him. He took my list and he spent awhile with me, and he got every single item listed, right. There was nothing missing or incorrect when I got all of the listed items back to my husband. It actually felt great to have been taken care of so well. It’s hard to find that kind of customer service anywhere. Customer service is lacking terribly anymore. Hunter, I’m not sure if you’ll see this, but please know you were so very helpful and appreciated beyond words. Thank you for all of the time you took to make sure my husband and father-in-law had exactly they asked for. We were in there several more times, but they didn’t have the pleasure of meeting you. You are an outstanding employee that went above and beyond what most would do. Thank you again."

"Always had a good experience at this Lowe's. Went in to get some lumber one day and the guy that helped me went out of his way to make sure I got everything I needed. On top of that he was very friendly and acted like he really enjoyed his job."