Genesis Health Clubs - O Street

"I would rate this 0 star if I could but instead I would like to warn off as many people as possible from signing up at this gym. Sure, they have great facilities that have plenty of equipment and machines, but the minute you want to cancel you are in for the worst possible customer service experience imaginable. So originally when I went to cancel (this was over a year ago) I went to this location and worked with someone there. He told me that by cancelling that day I would have to pay a cancellation fee of $200. Obviously I thought that was insane so I asked how can I do this without the fee. The employee then told me to freeze my account and I did. I froze it for 3 months and then came back in to close it. When I came back in, the same employee helped me and had me sign paperwork with the fee taken off. He told me that I was done and I would not have anything to worry about. But believe it or not, I was not done! In fact they kept charging me for over a year!! (Granted this was my fault for not noticing it but still) During this time where I was still being charged I had received several calls from Genesis. Not one of them telling me that my cancellation could not be processed. (Which I would find out later on) Once I caught on, I came back in to get it cancelled (again). The employee who helped me this time was an assistant manager and told me about the cancellation not being processed due to the fee not being taken out. Reluctantly I paid the monthly dues again and the cancellation fee. I signed paperwork again to cancel and hoped it was finally the end. Today, a month after this, I received another call telling me more bad news. There was yet another fee to be paid! $76 this time, for a month of membership which was not paid earlier on. I accepted this and asked for it to be paid off my existing payment method. Of course, the idiot on the phone told me this was not doable, since they NEED people to come in person to pay for this specific charge. So now I am coming in again for a third time to attempt to cancel. Folks, please do not make the same mistake I did. Choose the YMCA, Anytime, Planet Fitness, or really anywhere else. This place is not worth your time and money these people steal from you."

"For the price we pay monthly I would expect much better. Equipment is down for months. When my husband and I started here a year ago the same equipment and bathroom stall was out of service. We asked many times about the tanning beds getting fixed. Bulbs are out and never got fixed. I have mentioned this many times and never fixed. I was happy spending the extra money to expect better. As I went in to cancel my membership the manager asked why but didn’t seem to care about the issues at this location."

"I just joined in September as my prior gym closed. I love it. Everyone is friendly and welcoming. Shawn is my personal trainer and he's great! He takes the time to explain each and every machine and exercises. He's very encouraging and makes working out fun. Highly recommend Shawn if you are looking for a personal trainer!!!"