Affordable HVAC, LLC

"Quality work at a good price. When we needed a new furnace they got the job done right, while other companies were giving me their we don't want to do it price."

"Excellent service. Merle was very helpful and professional. He also made the trek to Hot Springs, SD to help. He saved me money and time. Highly recommend Affordable HVAC. another service on May 1.2023: Merle added a new faucet in my laundry room as my hard water got the best of my last one and this one has MUCH improved handles making it much easier for my stiff hands! THANK YOU FOR THE THOUGHTFULNESS!"

"We have choice warranty and reported a claim as to which we were given to Affordable HVAC. They set a time for repair and no one showed up at the given time. They are supposed to show up within 24 hrs. Choice warranty says to further assist after to call the A/c company for further scheduling times. We had to make many phone calls and spoke to Bridget who was very confrontational and unprofessional as being in the service industry she said she will call back after figuring it out as to which I didn’t receive any calls back. Each time being told we will check our schedule and call back. This went on for a few days. Finally we went into the office to get someone to come out to which that evening they did and fixed a part. But the unit was still not cooling the house down. Merle did show up on a Saturday to show how to change out the vent which we did and was told to watch that as it maybe the issue. A week later it was checked and still white, which would mean the ac unit is still not functioning properly. I called at 630 on a Wednesday evening and spoke with Merle, told him what was going on and he said he couldn’t make it Thursday but probably Friday but would check with Bridget and let me know. I waited 6 days until Tuesday afternoon and called the office as to which Bridget answered and was told that they were upset we came into their office, I’m not sure what else could’ve been done as we were getting the run around. She said she was dropping our job and told me to never call them again. They did not do the job. The receptionist Bridget is highly unprofessional will not return phone calls, does not come through on scheduling is screaming and yelling on the phone. The business is not run properly and I would not recommend this company to anyone. To the owner response, like I said highly unprofessional and confrontational. If you can’t do the job for the warranty companies then don’t work for them. Plain and simple. I would reevaluate your receptionist. Screaming the f word on the phone. The office is a disgusting disaster which is why they were so offended when we came into the office. I suggest going with a more reputable company."

"Terrible. Technicians Merryl and Blaze spent 4 hours installing an AC and kept saying how easy it would be, just for the AC to never work after installing. They installed a new thermostat crooked. They also set the settings totally different than the first thermostat so who knows if the first one was really non working. They never installed a drain on the AC and the AC blew warm air out of only a few ducts. The furnace also wouldn’t work correctly all of a sudden. They then called and said they needed to install a pan in the attic. Finally 2 days after getting the run around, Tech Chad shows up and said no they need to install a drain off the unit no pan necessary. Meryl would never show his face again and acted shady. He sent Blaze, the master tech that installed the thermostat crooked back out to help. The tech then split his head open in my attic and bled all over the insulation, plywood, and attic ladder and our laminate floor. Chad didn’t clean any of it up nor did he wash his hands. I made him wash his hands before he touched the ladder and handed him a Lysol wipe. The owner told us that it wasn’t installed correctly and they didn’t notice during the estimate how much work it would take! What a joke! Do not use this company. I still don’t trust that the AC will work right and will have a different company verify the work done. Also could not get the blood stains out of my ladder to the attic."