Parallels, Lincoln

"This review is about Parallels’ business practices and not the counseling. The counseling I received was excellent and I followed my therapist to her new location when she left! Parallels asks you to sign up for a patient portal, which would be nice except they don’t really use it. I received an email in June stating that in July Parallels would be moving to paperless billing to be eco friendly, which is great! They asked me to sign up for the patient portal, which I already had, and in the email stated that the “balance and patient statement” will be posted on there. There is also a part that asks you to fill out paperwork if you want e-statements. Parallels has a very informal take to billing, so I sometimes would go to the front desk after my session to pay my outstanding balance. There is no check-in before the session (at least I didn’t) so no one really discusses your account or tells you when you have an outstanding balance. So no one asked me if I wanted to fill out the e-statement paperwork either. I didn’t ask for it because I thought the information would be on the portal, and I am pretty good at checking those things and staying on top of it. After I left Parallels to follow my therapist to her new practice in September, I checked the portal frequently to see if I had an outstanding balance. There was nothing on there every time I checked. I double checked my email to be sure it read that information would be put on the portal, and that is what it stated, so I periodically checked and left it at that. Again, Parallels has a very informal billing process so I assumed whatever wasn’t on the portal I had already paid for. They don’t show you billing paperwork when you pay, they just tell you how much you owe, so I never knew what days I was paying for. Yesterday, I received a letter and a phone call from a collections agency. Parallels sent my balance to that collections agency, which I understand is their procedure if one does not pay their balance and I signed paperwork stating I understood that. However, Parallels could have done a better job with communication about billing especially as they stated billing would be posted on the patient portal, and it was not. Additionally, had someone communicated about completing paperwork for e-statements I may have done that. Again, I didn’t think it would be a problem if billing were to be posted on the patient portal. I tried calling Parallels to get an understanding of their billing procedures, but they blocked my number. I had no problem paying my balance. I want to pay for the services I’ve received, however I wanted to discuss why there was miscommunication as I don’t feel this is all my fault. My husband had to call them on a different number and they transferred him around before secretly transferring him to the collection agency. This was frustrating as we just wanted to discuss the billing procedures, and why I received no communication from them from September to December about my outstanding balance. My husband paid it and left it at that. This review isn’t to keep you from going there, but to tell you about their informal billing process and how it is on you, meaning there is no communication about billing on the patient portal. So be diligent about billing and do not trust the patient portal as it seems they don’t really use it. Sign up for the e-statements, continue to ask them about billing, and ask for statements when you pay. I understand I could have done some things better, but as a business they also could have been more on top of things as well. My therapist’s new practice has automatic payments that charges after each section, which is lovely and it sends you a text receipt about it. I never wanted to get out of paying for the services, I just wanted to discuss the miscommunication and have them take some blame for what happened instead of shuffling me off to a debt collection agency. I’ve attached pictures of the email and what my patient portal looks like."

"We have been waiting since November for a Psych eval. It took 2 months for the insurance to approve my kid did a 20 min computer test in January and have heard NOTHING since. The receptionist gives a run around and they never call back. Thank god we found them someone who wants to help. If you want real help Kindred Psychology is the way to go. Parallel has proven to be nothing but a joke."

"I’ve been meeting with Rachel Denny since the beginning of September and it has truly helped change the way I think. I highly recommend her to anyone searching to find a way to make a change in your life. She provides a very comfortable environment and keeps everything judgment free."

"I have been working with Rachel and Audrey from parallels and have to say that it has changed my way of thinking it was hard at first but they understand what you are going through and you build a real connection with them. I can open up and tell them what I wouldn't couldn't say to others and myself. I would highly recommend parallels if you are in need of any kind of help"

"I attended Parallels and found out how to reprogram the way I think. I understand why I think about things the way I used to and how to think differently about myself. It gives me the opportunity to change the way I act. I've had the pleasure of meeting with Audrey and Rachel and go through some intensive treatment and be guided though the book written by John Herdman A Rational Workbook for change. They are very caring and professional and impressed me more than many other programs I went through. Thanks so much!"