Erik Brooks: Allstate Insurance

"Every neighbor got their roof replaced from hail damage, and you can see the dings on my gutters from the street, yet allstate says I have 0% storm damage. Eric Brooks is utterly rude. He's really nice baitting you in. But when I've called to ask a question they refuse to answer or offer advice and then call it a claim. He even called me a liar. Worst decision I've made related to my home. Run away from them and allstate. Allstate will not help you, they will just raise your rates. And if you're a woman, treat you like an idiot."

"Erik and Allstate are great insurance agent/company. Erik is always kind, friendly & willing to assist any way possible. Claims are handled quickly and professionally. Highly recommend both for your insurance needs. Saved us thousands over other companies."

"I love doing business with Erik Brooks’ Allstate Insurance office! They have always been helpful and kind, in every situation. I’m a mess and have no business calling myself a grown up. They are endlessly easy going and informative about anything and everything that I’ve screwed up over the years that I’ve been with them. I started out working with Nick. He reminded me when I was late, called to check in with my insurance needs, and never acted annoyed. I wore him out so now I work with Sarah. She is always holding my hand through all sorts of adulting. Every experience that I’ve had with this office has been wonderful! They are patient, professional and knowledgeable. Thanks so much, you guys!"

"Overall the process for filing a claim went very well. I had some issues submitting the damage photo's and after a couple of phone calls was finally told that there was a known issue with that. It was recommended trying the virtual chat to submit the photo's which was super quick and easy. I spent days trying to submit the photo's prior to that and it was very frustrating."

"Signed up with home owners insurance with Steve via email. They sent our escrow account at the bank a bill for the year. They also sent a letter of cancellation at the same time as they will not insure temporary pools during the covid pandemic. While this is disappointing, I sent an email to Steve about leaving a negative review as I was flabbergasted when just a month later I recieve a collection letter from Credit Collections. I never heard anything back from Steve. I understand Allstate may not insure a property that has an inflatable pool, the fact that you were told to bill our escrow account at the bank, and you confirmed that this was common practice and would, not emailing me back about the collection letter sent a month after we signed up just makes me furious! Poor customer service!! Find a different agent to work with. This location is only interested obviously in hitting sales quotas and not doing their job properly! Now, this has left me with a negative mark on my credit report due to Steves lack of follow up billing our bank."