Richdale Group 10040 Regency Circle, Omaha, NE 68114

"This is a complete joke of a company. When I moved in 2 years ago, rent alone was $835. After trying to renew and being there 15 months, they raised my rent nearly 30% to $1080. That was after refusing to pay the price difference initially and not accepting their original offer, in the $1100 plus range. Everything is old and outdated, the pictures look nothing like your actual unit. Carpet is old and has been there for multiple tenants, trim is missing and the cabinets are from the 90's. The deck had nails sticking up and broken wood that would give you splinters. They didn't clean under the stove, so there was old and moldy food under there from previous tenants. The bathroom closet had old q-tips and loose pills laying in it. It took multiple months and arguments for them to replace my 20 year old AC unit that was racking me up a $275 electric bill in the summer time. Maintenance would come in your apartment at times without prior approval or notice. No AC or heat in the hallways so your electric bills in general are crazy for a 700 sq ft apartment. They will try to get you with whatever fees they possibly can. Post move out and I just got a bill for $444.39. This includes $200 of my deposit and an additional $244.39 for extremely exaggerated claims and costs. I lived there for 2 years, any reasonable person would surmise, there will be some wear and tear. They want $240 to "resurface" 12 sq. ft of some cheap laminate counter tops, $88.44 for "stove damage" which they don't even specify for an already very used stove. $83.61 for a drawer in a fridge that doesn't even cost a third of that brand new. Not to mention, they swap out appliance parts from other used appliances. This is the definition of business malpractice. Not only do they try to screw you over when you live there, they will after you leave as well. Do not rent from this company or you will regret it like I did!"

"My daughter lives in Inwood Village Apts. Right now at minus 20 degrees, not to mention windchill her furnace is not working properly. The one maintenance guy says he doesn't work on air conditioners or the furnaces. Maybe he can change a light bulb. Jason is the only person trying to be everywhere at once. Is anyone actually licensed to work on a gas furnace? It's the law! On top of this she has snow coming in her patio doors. She spent her time turning the furnace up and down just so it would run for awhile 59 degrees yesterday morning. She had to try and weatherize her patio doors by melting frost and snow, drying them, plastic bags and duct tape. Right at $1000 per month for this awful place! Now she had to walk outside next door to see if their washer is working. The one in her complex is not, for the millionth time! There is something constantly not working. Air conditioning this summer, a month to get a refridgerator, drains backing up, garbage disposal backing up. .. The so called secure complex has a front door doesn't shut and lock most of the ti.e. A couple months ago it was hanging by one hinge. Every floor used to be locked, that disappeared. The list goes on. I will assure you I'm going to be making a lot of noise and talking to any recourse legally. You're slumlords! No stars!"

"I had an extremely negative experience with the application process for a complex managed by Richdale Apartments. I would take this as a cautionary tale if you are applying to properties managed by this company- the people working here are uncompromising, unprofessional, and poor communicators that do not care about anything but your money. They took my $250 application fee and didn’t refund it, but what bothers me more is their attitude and their refusal to take any accountability. I had an application in process for over 30 days. Long story short, I received very minimal and unprofessional communication from their underwriting office that prolonged the processing of my application. I was still interviewing for jobs in the state I was applying, but had proof of current income that exceeded their requirements, a well above average credit score, a willing guarantor, and offered to pay 6 months rent up front to make them feel more comfortable about my financial status. Despite this, their underwriter, Tameka, demanded that I pay the lease completely in full or they would waitlist me and refuse to refund my deposit. Reluctantly, I agreed to their terms. It took the underwriter over 10 days to send me the breakdown for what I would pay, and she refused to send me lease terms prior to sending tens of thousands of dollars to the company. She was very rude to me in email and over the phone. She blamed me for the delay, despite her office failing to respond to me in a timely manner. I wrote an email detailing the unprofessionalism of the underwriter to the leasing office. It took 7 days to be acknowledged by the staff member I sent it to- though she had been out sick, to which I was very understanding. She immediately sent it to her supervisor and said they'd get back to me ASAP. However, 10 days after forwarding that email to the supervisor, I had still received zero communication, and could not get ahold of them via email or phone. I had to drive to the office to get them to speak to me- which I would have done earlier but I was dealing with most of this while still out of state. I don't understand why any professional, self-respecting supervisor would receive communication from a disgruntled prospective tenant, and never reach out to them personally. Though after meeting Barb, I am not surprised. In the time it took to provide me with what I needed to pay in full, the market rate of my floor plan had decreased by $100/month. I requested that they fairly adjust my rate to the market rate, as the delay was due to their unprofessionalism. I felt it was the least they could do. After many conversations with leasing office, the underwriting office, and the supervisor, Barb, they refused to adjust my rent to the market rate. They continued to blame me for the delay, and not on the fact that even though I agreed to their terms, it took their underwriter an unreasonable amount of time to follow through. The supervisor, Barb, told me they would still love to do business with me if I could "get over the money" issue. This infuriated me, and I told her frankly that it wasn't about the money. I had proven to them almost a month earlier that I had the money to pay for their lease. However, they refused to do the bare minimum to take accountability and do right by me as a tenant. To be clear, I was not asking for a discount. If I withdrew my application, they would have put the apartment listing up for EXACTLY what I had asked for, and would have to go through the process of finding and screening an entirely new tenant, just to rent it at the rate I requested. They were obviously trying to squeeze as much money as possible out of me. While I know my circumstances are unique, it was a glaring red flag at the lack of integrity of the business, and showed they do not care whatsoever about doing right by their tenants. I would think twice before giving them your business, or even applying, because even if you do everything to comply and they screw it up, they will take your money, and take zero accountability for their actions."

"Worked here for a short time and had a horrible experience. Training was half a day, co workers were rarely available to answer questions or offer help. All the reviews here about no one answering their phones is 100% true because majority of them have their phones set to do not disturb. The owner treats people horribly. I would never live in a property owned by this company and wish I would have declined the job offer."

"Had okay relationship while at lions head. The big complaint was the maintenance team was awful. Would fix something unless a major problem. Now my wife and I have had storm damage at our place at Biltmore. Have had issues for 34 days now. Still no ceiling. Please avoid this apartment management group. Update : almost 2 months after storm (51 days) we have a semi completed apartment and now we have water again. We hear from Richdale/Biltmore on google review more than we do actually on the phone. May need recommendations on a lawyer. Idk."