Midwest Tile Marble & Granite 200 West Industrial Lake Drive, Lincoln, NE 68528

"If I could give Midwest 0 stars I would,, because that is what they earned.. We only went to Midwest after A1 quoted us a 30 day lead time for the stone we wanted, and we were on a time crunch. We went to A1 on Jan 23 2021 and was pointed to the yard to look on our own. After about an hour in the yard we finally found something that was acceptable, went inside and gave our rough measurements to the guy at the counter who took down all our info and said "Rob would be in touch this week". That week turned into 3 weeks before Rob must have finally got tired of me calling and sent me a half asked quote, which I immediately accepted. We then waited another 2 weeks before he would get back to me and send someone out to measure, then a other 2 weeks before getting an install date of March 26th, a full 8 weeks after ordering the stone. On March 25th Rob called and told me the stone we picked out had been damaged from sitting outside too long and we would have to pick out something else. We discussed the timline and he pulled the COVID card, blaming their poor customer service on Covid. I immediately cancelled the order. The next day we went back to A1 and by a stroke of luck they had a remnant of the exact stone we originally wanted. They measure the next day and installed the next Monday, 10 days start to finish and the price was 300 bucks cheaper than at Midwest. I hope midwest gets their customer service issues fixed."

"We have been working with MWT for years now, they are very respectful when we send our clients there and our process and we love them for that. They have wide selections options at both Lincoln and Omaha locations to pick from. Rob, Kayla and BJ are always a joy to work with!!!! It was a no brainer when it was time to build our house to use them for our countertops. We called and made a appointment to make sure someone was there so we could view the tops we are interested in. We are so in LOVE with our tops especially our island top!!!! Never seen anything like it so so pretty!!!"

"The reason for the low rating isn’t the quality of the product. They do lack in customer service skills.I went to look at remnants for a vanity top, they took me out back and left me there. Mind you they had no one at their business at the time. I had some questions about different types of stone and tried to fond someone, but no one around. That’s only the beginning of the issues. Had to wait over a month for a quote, they wouldn’t give it to me over the phone and had to ask several times to get it emailed. After I finally received the quote I figured the price was reasonable, so I decided to move forward with the process. I went in to pay the cut deposit and they had asked me when I needed it? Thats all the asked. A few days later I get a phone call asking for my sink measurements, I obliged and gave them what they asked for. The next day I received a second phone call asking me to bring the sink in so they could measure it. I told them about the previous call and they insisted on me bring the sink to them. Turns out they just wanted the template. A few days after this I was asked about my vanity measurements, how I wanted the edges and corners done perplexed that this wasn’t asked when I was at their store the two times prior. Finally after all said and done, they failed to meet the time frame in which we had discussed. I will probably never use this company again after all of this. But maybe your experience will be different."

"I've been working with them for 15 plus years on my projects. Best selection and installation in town!"