Annabell Gardens

"GREAT PLACE. This was a wonderful place to stay for my family if 5. The rooms were very spacious and was such a welcoming environment. The breakfast was the best hotel breakfast I have ever had!!!"

"The lack of empathy of the hotel staff is astounding. We had stayed there once before and had a great experience. We wanted to bring our kids back another time, so we booked the two room suite. The morning of our trip, I tested positive for the flu. Nothing we could do would make the hotel staff change our dates. We didn't want to cancel, just move dates and we tried to work with a hotel to find a solution. I understand there's a policy, but I also know there's a level of humanity when working the front desk. I am so disappointed we lost $206 because the person we spoke with was so unyielding."

"I spent 5 days at Annabel Gardens in December 2023. My room was exceptionally clean. The space was quiet, but just a 1/2 block off a major artery. I will return."

"It was bad. And I wish we could say otherwise, but it was a rough stay. Here comes a summary of our experience, below: - We had to change rooms because the water was so cold in our original room. It was still pretty cold in the 2nd room, though at least it wasn't freezing cold, just cool. - The AC wasn't working well, and the weather was varying drastically during our stay. It totally stopped cooling toward the end of our stay (fan only). - At around 9:00pm each evening, the AC vents began to smell like #2 (yes, as in poop). So we had to turn off the poorly working AC completely, so the smell of #2 wouldn't circulate around the room. How does that even happen? - The bathroom was tiny, and the tiled floor was extremely slippery. Very few towels were provided. - We found a lady's underpants in the washing machine. Definitely no sanitation between washes and guests at this place. - The lights weren't working properly in the kitchen, so we had to cook in very dim lighting. - Housekeeping had to be requested 24 hours in advance. Also, the housekeeper either stole, or threw away, 2 of our belongings. We really miss those 2 things! When we called the front desk about this, Sophia was indifferent and said she didn't know where our things might be. - Sophia at the front desk was consistently unfriendly and unprofessional. Just terrible. - The properties were old and run down, with pieces of wood missing from the downstairs balconies. - The parking lot was a mess, with potholes, trucks, a huge dumpster and large vehicles that roared during our stay. - The living room was very small, and the little couch was as hard as a rock. - The wifi didn't work. Not once. - When we called front desk to request a cancellation/refund, they said I would have to contact the General Manager, who is only there Monday - Friday. We were contacted by the General Manager, but he never followed up when we reached back out to him several times. - Our room keys stopped working the night before we checked out. So we had to mosey over to the front desk and have them re-activated. No "sorry for your trouble," just a plain Jane reactivation of our keys. To end on a happier note, the good things were: the location, the washer/dryers (which didn't work great but at least they were there), the comfy beds and the fact that it had a kitchen. Everything else - awful. We would *never* stay here again."

"This was a great place! We only stayed one night, but there is a little kitchen and a washer/dryer, which would be nice for a longer stay. Breakfast was plentiful, including eggs, potatoes, sausage, cereal, juice, coffee, yogurt - even cappuccino or hot chocolate. They have a slushie machine and ice cream machine in the lobby, which is fun. It was clean, quiet, and comfortable. The only criticism I'd have is that in the accessible room we had, the sink was too high to use with a wheelchair (I could only see one inch of the top of my head in the mirror), and the toilet was too low with no bar to help someone stand up or transfer to and from a wheelchair."