Embassy Suites by Hilton Lincoln

"We attended the Lincoln Gold banquet and although we didn't stay in a room, we found the connecting parking garage convenient, meeting rooms elegant and staff welcoming. The food was good as the appetizers were tasty and served by helpful, smiling staff. The banquet food was good and the desert was really good. The Lincoln Gold people were very organized and way friendly. Nice night."

"I did not stay the night, rather I attended a formal event in the ballroom. It was a great atmosphere for the event, and both the steak and chicken were great. Wait staff did. Great job refilling drinks and bussing the tables. A great evening overall. The skybridge connecting the parking garage is always nice as well."

"Embassy Suites is renowned for its exceptional customer service, and my recent experience at their establishment solidified this reputation. From the moment I stepped into the lobby, I was greeted with warm smiles and a genuine eagerness to assist. The check-in process was swift and efficient, with the staff going above and beyond to accommodate my requests. Throughout my stay, every interaction with the hotel staff was characterized by professionalism, courtesy, and attentiveness. Whether I needed assistance with dining recommendations, room service, or directions to nearby attractions, the staff members were always knowledgeable and eager to help. One standout aspect of Embassy Suites' customer service was their proactive approach to ensuring guest satisfaction. They regularly checked in to see if everything was to my liking and if there was anything else they could do to enhance my experience. Moreover, the cleanliness and comfort of the rooms, along with the delicious dining options available, contributed to making my stay truly enjoyable. In conclusion, Embassy Suites' commitment to providing excellent customer service is evident in every aspect of their operation. I highly recommend this hotel to anyone seeking a memorable and hassle-free stay with exceptional service."

"New updated rooms should be very nice. Very good breakfast selection. Housekeeping staff are heroes. Our child left a beloved, stuffed animal in the room and we didn’t realize it until a few days later. Housekeeping staff kept searching for a few weeks, and eventually found the stuffed animal."

"Unpleasant Experience at Embassy Suites My recent stay at Embassy Suites fell short of expectations, marred by a series of disappointments. The valets consistently prioritized their phones over service, and the front desk seemed equally preoccupied. As a silver honors rewards member, to pay for water was an unexpected inconvenience, setting the tone for a less-than-ideal stay. The room was plagued by disturbances – a crying baby next door and construction noise from above disrupted any hope of relaxation. The dark room, combined with a stale breakfast, added to the overall discomfort. Despite ordering two drinks during happy hour, the attitudes of the staff throughout my stay were less than welcoming. One particularly frustrating incident involved being kicked out of the sitting area one night, the crib blanket provided did not meet basic standards, and the room's darkness was exacerbated by remotes that barely worked. Attempting to link to streaming services proved futile. The most significant inconvenience occurred when the water unexpectedly went out without warning. Unable to flush after using the bathroom and unable to wash my hands, I called the front desk only to receive no apologies for the water disruption. The valet service had extended waits, and upon entering the room, I found trash and hair on the floor. The bathtub didn't drain properly, adding to the list of maintenance issues. My overall experience at Embassy Suites was far from satisfactory, and improvements are needed to ensure a more comfortable and accommodating stay for guests."