Holiday Inn Express & Suites Lincoln Airport, an IHG Hotel

"I arrived at 7pm after driving 6 hours from Denver. I was very tired and just ready to lay down and relax after a long day of driving, and get ready for another 8 hour driving day the next day. First thing you see when you come off the ramp are industrial parks/warehouses and a McDonalds. When checking in, I asked the kid (seriously he couldn't have been older than 17) if there were any other food spots besides McDonalds, he said no. Then, when trying to charge a $50 security fee, I explained I wanted to do that on another card since I'm driving across the US and don't want a whole bunch of fees messing with my money. I tried swiping multiple times, as my card doesn't have chip/tap. He instructed me to use the chip and tap multiple times after I told him it didn't have that. I then tried manually entering the card number and it still didn't work. So he goes and gets his manager, I believe her name was Heather. Heather comes out and goes "so you want to put it on another card right?" I say yes. Then she says "swipe your card" and I see the amount is no longer $50, but my room price, over $100. I go, "Um, what happened to the deposit only being $50?" She goes "Well I thought you wanted to change cards" I say "no, I only wanted the security deposit on another card" she goes "well I cancelled your reservation already so hold on" and I was then charged another night. I ask her if this will show up as two charges on my account. She says no, with zero uncertainty. She and the rest of the desk team are lucky that I got food poisoning and was unable to check my bank before getting on the road, because I see that I was infact charged twice for the same room, and was told "sorry idk what happened or what was told to you but it'll take 2-6 business days for it to be back in your account" Yeah wow thanks that's so helpful since I'M TRAVELING ACROSS THE UNITED STATES VIA CAR THE NEXT 2 DAYS. Will never be back to Nebraska, in my life, if I'm lucky. Oh, and I noticed ants in the bathroom this morning. And despite check out time being 11, I was sitting on the bed on the phone when I heard very faint knocks on the door, as I start to get up and get to the door, it's already opening!! Apparently housekeeping does not wait more than 0.5 seconds after knocking before barging in, and an hour before check out time. What would have happened had I just been out of the shower or if it was a male housekeeper? Overall, thanks for the bed, but I wish I had stayed elsewhere."

"I would highly recommend this hotel and will definitely stay here again. Heather was incredible and went out of her way to accommodate my family. Thanks to Megan and the housekeeping staff for getting our room ready fast and very clean. And to make it perfect thanks to Alicia and the front desk help for making this one of if not my best hotel experience ever. Thank you so much ladies. Tom"

"Stayed for a week. Everyone I spoke with was friendly and helpful. Rooms were very big and comfortable. More room than needed. Will definitely recommend for any occasion."

"We had a wonderful room and experience! Very comfy bed and really nice front desk staff (Alisha). Highly recommended for travelers - great location and amenities and a great value too!"

"Absolutely disgusting smell in the room they assigned to us, which had the wrong bed to begin with. I don't know how to describe it any other way than sour milk mixed with wet dog. We had to leave after less than 30 seconds in the door, it was so bad. Unfortunately management was not at all willing to cancel the reservation "because of policy" so I'll be disputing the credit card charge and leaving reviews on every site possible. I don't care what your policy says, I paid for a habitable stay and did not receive one. These companies have to start respecting their customers because negative reviews everywhere cost them a lot more money than a single night's reservation. We walked out and went to Best Western Plus Lincoln instead and have a nice habitable room, unlike the one at Holiday. The guy at Best Western said that's not the first time he has heard of those same problems from that hotel. I wonder if they have a mold issue."