America's Fence Store - La Vista

"They will not accept returns or exchanges on "custom" item. Which includes commonly sized unassembled gates. Be very careful when you are ordering. I'm out over $800. They really should note when ordering that all gates are custom items. After speaking to customer service, they had the audacity to ask if I wanted to reorder the correct size item at full price... I would never work with this company again. They also have different sites and company name based on their location. I would assume they do this so negative reviews don't affect all of their locations. That's just sketchy. Update: Other than the poor customer service, the quality of the gates is very disappointing. Very light weight, poorly designed, they sag under their own weight. The welds look like they were done and grinded down by a first week welding student. The coating on the fence rails and hardware was rubbed off in places and came pre-rusted. It also looks like they have their guys welding overtop of galvanized metal.... makes me question the working conditions of the employees."

"In August 2023, I created my fence plan using their online design tool and transformed it into a shopping cart for the item order. However, upon receiving the order, I discovered that the gate was missing—possibly an oversight on my part or an issue with their website. I proceeded to install the fence without the gate, placed a separate order for the gate, and added additional items in October 2023. Despite numerous calls, I have yet to receive the gate. According to the salesperson, my order is ready, but it has been delayed due to a facility change. The salesperson would always say it's going to ship today or tomorrow and I will call you. The thing that I never get is "never get a phone call" or "never get my gate"."

"Horrible customer service. I’m in the building industry and they have given me the run a round for over a month. Now they want to delay another week after promising a specific day. I’ve lost jobs because of their promises. Find a different supplier!!!"

"So we moved to Nebraska and needed a vinyl fence, they worked with us and and our timeliness and fence went up quick and looks amazing. Then we needed a section removed to have sod installed and I called the PM Penny who was amazing in helping get it done free of charge. I'd recommend them to anyone in the area looking to have a fence installed"

"I placed a medium sized order on Monday morning, hoping to have it delivered within 2 weeks. There were conflicting details on how long it would take on the web site versus my order confirmation email. So I emailed, and Kyle answered almost immediately. At this time, they were about 2 weeks out (similar to what was posted on the website). Part of the hold up was a custom gate that had to be built. So Kyle offered to ship the gate separately (at their expense, even though I offered to pay), and it looks like the order will ship within a matter of days. While the process isn’t complete, so far the customer service has been outstanding!"