Goodcents

"Drive thru is available but you have to pay online and pickup. Even if no one is there you have to sit in the drive thru and go make an order online. They want you to go inside it seems like. Other places does drive thru just fine so I don’t know what the inconvenience is here."

"My girlfriend and I received the wrong sandwiches, a simple and honest mistake. The manager and crew went above and beyond to correct this, and their service and attitude were amazing. Mistakes are going to happen, the way it’s handled makes me want to go back. Thank you guys for treating us right"

"First impressions are everything. Walking up to order, there were flies and a literal wasp all over the bags of bread. I ordered an 8" pepperoni on Garlic Pepper bread, when I took my first bite the bread was firm, stale and difficult to chew. I reluctantly went up to the counter and clearly interrupted one of the managers talking down to her employees while they bickered directly behind the register. I immediately apologized, reiterating they don't have to remake anything but I'm not comfortable eating the sandwich. The immediate response I received was extremely rude and dismissive, without even looking up to speak to me, "Okay?", "No it's not, I baked it this morning.","so?" She offered to have the sandwich remade on white bread only after rolling her eyes at me, then yelled across the store to have someone else (who was busy) remake it. While the other employee made my sandwich the manager scolded at her for not finishing the precious task and said multiple people are waiting on her now, which just caused more bickering in front of me. I'd give zero stars if I could. Goodcents was my first job, I was there for about 5 years. I know how the bread is made and that bread was not fresh. I'm not an idiot, don't treat me like one because YOUR bread was poor quality. Learn how to treat paying customers before you don't have any. By the way, responding to every single review on Google and Yelp review with, “We take great pride in providing excellent customer service each visit.” Is a blatant lie. You make no effort to correct the consistent errors this store makes or even apologize for the bad experiences. Listing your customer service number is a cop out. Clearly you and your employees skipped the training on customer interactions and business ethics because this is just pathetic. Deal with your issues and do better."

"I made an order from this location while I am in town studying and they came through with the meal of the day. I was able to enjoy some good food in between studies and will order again before I leave Lincoln."