Goodwill Retail Store & Donation Center 14227 Hillsdale Circle, Omaha, NE 68137

"The employees in the donation area were nice. The cashier had an unpleasant aditude. The employee that parked her car up by the door in a spot that was not a parking place but was a raised walkway entrance, had a really bad aditude when I walked outside and was surprised by her parking and by the way she represents her company. I gave her a look and she asked if there was a problem and I replied "that is not a parking spot." Her response was,"I know it is not a parking spot I work here." She was trying to have a verbal confrontation with me, and she continued as she drove off."

"The last time I dropped off donations to this place, the guy didn't even help me unload my boxes. He rolled the bin up to my car and just stood there and stared at me. I had a herniated disc in my back at the time, and I didn't appreciate having to put the heavy boxes into the bin by myself. If they can't even be bothered to help load the donations they are getting for free, I will find somewhere else to donate."

"Went to check out-had to ask which register was open because none had a light on out of 5 registers-went to 5 because she told me that one was open and 3 employees stood at register 2 and no one came to help me. I walked out without my purchase. Won’t frequent this one much for awhile. Bad customer service experience"

"I was absolutely humiliated and frustrated. I can’t walk due to a health event, and needed a cane or something/anything instead of crawling. I called 4 different stores, hoping to find a cane or crutch so I can finally be mobile until my foot heals. I spoke with Linda on the phone before coming into the store and she said they had 1 cane left. I was excited to find something to help. When I got to the Goodwill, I pulled through the drop off area to let them know I’m there and here for the cane. I know it’s not the normal route to get in the store, I get that. I was hoping they would make an exception or let me pay for it. I’m not into being a victim or digging for sympathy, but I was hoping for some understanding given the situation. Maybe find a way to avoid hobbling to the front entrance. Instead, the second guy that I spoke with after sharing the details, said they were understaffed and that I had to come through the front door. Not what I expected, but okay, I can lock it up and roll with it. I was so embarrassed walking in. I also saw employees doing small tasks like hanging clothes up. They could have taken 5 minutes to help and they blew me off. I asked for Linda and found her. She yelled from the register that she had the cane right next to her. Thank God. She was 15 feet away and not a single employee standing around within ear shot offered to grab it for me. So I hobbled over. Again feeling incredibly embarrassed. I don’t need or want some sort of VIP treatment, but just some decency. The can didn’t look bad. But when I looked it over, it was missing the rubber foot which goes on the end and actually grips the surface your walking on. Instead it had an aluminum end, which look like a shower curtain rod, hollow. I still can’t believe how this all occurred. It didn’t bug any employee in the store that watched this. I know the job isn’t easy, and I’m sure they deal with all sorts of personalities, but feeling the way I felt with no help or attention isn’t okay. Just really sad that this happened. I sincerely hope this doesn’t happen to anyone else."

"I've had some great finds from this place! Worth checking out, for kitchen wares, especially. They have a drive-thru drop-off and you can pay with a credit card too."