Popeyes Louisiana Kitchen

"Horrible staff and management! I am so disappointed in this establishment. I went to get food for my family of 6 ($70+). After paying at the drive thru window they asked me to pull forward. I didn’t mind as I was not in a rush and was happy I’d get hot/fresh food. It was a nice night so I had my window open while waiting. So I heard when an employee came out the door and turned to see if it was my order. The employee stepped off of the curb, turned around and hawked a big loogie (spit) back towards the building. WHILE he was carrying a food order. I was disgusted. I went in to mention it. The team leader took my name and number and said she would have the general manager call me the next day. Well that never happened. So I called back a few days later. The general manager told me that nothing was written in her book. That the gal who took my info had never wrote it in her book and had since been let go (for other reasons). She said she didn’t know the details. In the next sentence she went in to say, “oh, the spitting incident, that employee was reprimanded”. Which was odd since she said nothing was written down and she didn’t know any details. She then bluntly asked what I wanted? I asked if I could get reimbursed or a coupon or something. She said she could not do anything for me. I expressed my disappointment and she repeated herself while adding in “baby”??? I told her not to call me that as that was very rude and unprofessional. She hung up on me. I tried to call corporate, but you don’t actually get to speak with a real person. They give you the option to have someone text you. Obviously a chat bot. After getting only so far they finally switched to a real person texting. She was at least appalled for me and did what she could. Which was very little. They gave a $5 credit to the app and told she would pass all of this along to corporate. I asked if I could get a phone call but was told they don’t do that. But that I could call the store and ask for an update. Really. The store that was rude and hung up on me."

"Exceptionally rude lady in the drive through. Ordered spicy strips and got regular. Was told I had to wait for fresh fries and what was put in the box was cold and soggy. At least my frozen lemonade was good."

"I want to start by saying... WOW! I stopped in for lunch today in the middle of my outreach work and the rest was super busy. I waited and watched the crew handle a long drive through line and a good amount of orders inside as well.. I was inside myself. The crew handled that rush like a champ! I've worked restaurants my whole life and if I was the boss here.. I would give them all a raise! They handled that without any hiccups, they communicated properly with each other, and with the customers.. ensuring that they were being taken care of. I haven't seen that kind of service anywhere else in Lincoln stores (not yours.. just in general at other food places). You should be very proud of the crew at West O Lincoln, Ne. They know how to handle a kitchen! Good job my friends! Good job!"

"I ordered a chicken sandwich, nothing else. The lady on the speaker (drive thru) seemed genuinely annoyed I showed up and ordered a single thing, said “okay” and just speaker shut off. Guess I just go up there? Have her card, got no receipt back once she gave it back which is always annoying specifically at this Popeyes, I’ve had some wild overcharges and want to see what they did. Eventually a dude in gold rimmed glasses sauntered to the window and opened it up, stared at me and muttered, “you get a sandwich?” And I said yes, he just handed me a crumpled bag. Again, I’ve been here so I know how to handle this one, and I pull off to the side and check my order. It’s a sandwich, one thing, and it has literally 4 ingredients including the bun. It’s a freebie. Opened it up, there was mayo slathered in the package all over, the bun had goops of it on both sides and no pickles. HOW CAN THAT HAPPEN. Even brother with the fake gold bling glasses can handle a sandwich I’d hope. Anyways, I go inside and ask for pickles while I use napkins to smear off like 70% of the Mayo and the manager I presume (for the record, he’s a good dude in a terrible store and clearly is covering everyone else’s slack all day, help this man) brought me a cup with pickles to put on my sandwich. End of the day this store is trash even by Popeyes standards which are a C hair over Waffle House at this point, has one great employee and a supporting staff full of the kids that just cheated off of people’s papers in school to skirt by and didn’t have their own pencil because they threw them in the ceiling. Scuffed."