McDonald's

"Sat in drive through line with mobile order for 5 min while 3 other cars got helped. Still didn't get help so had to move the order to curbside which took another 5 min. Not the first time I've had this issue with this location."

"My wife and I went here on our way to work. We stopped by to get something to eat to take to work. I thought that the orange felt a little empty, but it wasn't until we got there that I noticed how empty they were. Here is a picture of the small orange juice that was given to us through the drive thru. We visited this location the morning of 1/20/23. This is what happens when you get employees who don't like their job. What is the point of advertising a sausage and egg biscuit sandwich if y'all still decide to put cheese on it? It is obvious that there is a lot of retraining that needs to happen at this location. Today is the morning of 2/13/23. The next time I am going to ruin their speed of service time and double check my order before I drive off. And take my sweet time doing it. Today is 5/6/23, and it is very evident that there is some serious retraining needed at this location. I was handed my order of fries and then it was requested that I pull forward to wait for 2 hamburger patties. I ate a fry before I pulled forward, and then realized that they were cold. So I told the young lady that they were cold. She had the audacity to tell me that if I had wanted my fries to be hot, I needed to request them to be that way. McDonald's, as a company, has always had a good reputation of serving their food hot and fresh in a timely manner. I have come to notice that this location is more concerned with their speed of service time than they are with the quality of food they serve to their customers. The management, starting with the general manager, needs to be retrained before they start with the retraining of the crew. After all this and waiting, I did receive fresh fries, but still received cold hamburger patties. That's the sad part after all that and finally pulling forward to wait for fresh fries. At this location, you will receive terrible customer service and cold food. Today is 8/8/23, again with the wrong order. I ordered a sausage, egg and cheese Mcmuffun, but I get a sausage Mcgriddle sandwich. The sad part is that I was asked at the drive thru window if I had ordered this sandwich. I said no, that I had ordered a sausage, egg and cheese Mcmuffun. As you can see, I received a sausage Mcgriddle. Plus you can't get orange juice because they are remodeling the inside. As you can see, this happens often here. Plus when I tried to call them, their phone is disconnected. Today is 2/16/24, and we have been dining in instead of going through the drive thru. Our experience has been so much better the last few times we have been here. From the service to the quality of the food. I would recommend dining in, it such a much more better experience."

"Last week around 7 or 8pm, I ordered a 20 mcnugget with fries and a drink. The restaurant was empty so i figured id be on my way quickly. When I reached the drive through window I was given the wrong size of drink (given a small and I ordered a large). I alerted the employees and asked to exchange, which they refused to do, even after I showed the receipt. I then proceeded to wait 30 minutes for my food. By the time I received my food, the ice in my wrongly sized drink had melted. The food was cold. I could also hear the crew making remarks about the U.S. Marine sticker on my vehicle through the drive through window. One even said I was likely bigot because of it. After all of this, my food was cold. Will go to other McDonalds from here on out."

"My family comes up to Lincoln all the time for bowling tournaments. Many times we stop here for a quick bite. I went there twice today. As a McDonald's goes, this is one of the worst. I asked for my breakfast sandwiches to be lightly toasted and they came out burnt. Which means they didn't even try to give me what I asked for. They just gave me what they had ready. My daughters sandwich didn't even have cheese on it. During my second visit, we asked for light ice and got two teas chock full of ice and minimal tea. This has been a common occurrence every time we come here. I will not be returning and would definitely recommend looking for another location or restaurant in the area."