Jensen Tire & Auto Red Rock

"I had came in around 5pm to see if they could fix a completely flat tire for me, they said they may be able to but wasn’t sure. They tried patching the tire but it was long gone. Then immediately helped me find a new tire that would fit and got it fixed the next day! Had a very good experience with them! 10/10 recommend!"

"I had noticed that one of my tires was losing air, I had called my dealer (Sid Dillon) but they couldn’t get me in for 3 days to look at. I went by Jensen just hoping that they would possibly schedule a time that would be sooner. The service manager at that time just said, “no problem and that they would be able to check my tire immediately. This was such a blessing as I live in the country and my tire quite possibly could have had a nail or any other item in it. A big shout out to Jensen for ensuring my tire was fixed and aired properly without even an appointment."

"I have had two incredible experiences with Jensen Tire & Auto off of South 56th in Lincoln. I had a tire leak on my new vehicle and they were willing to help me get the tire/vehicle to their shop for repair. Derek helped me contact my roadside service and then Jensen fixed the leak on my schedule and they did it quickly and also checked all of my other tires. When my other vehicle had a low tire, they checked and filled all of my tires at no charge. Seth is amazing and explains everything so well. He is clearly an expert in his field and is super nice and friendly as he gives customers options. I received top-notch service and recommend this shop to everyone. My only suggestion is for some tables or a desk in the waiting area. I will definitely be going back to Jensen to purchase new tires on my second vehicle. Thank you Jensen Tire & Auto for providing excellent customer service in a time where others struggle with this. Your team goes the extra step to understand the customers' needs and deliver in a prompt and hospitable way!"

"I don’t like doing this but feel it is needed to warn others! Btw if you want to verify me as a customer my married name is Runge For the last few weeks my front passenger tire has been slowly leaking air. A week ago today at 9am I called Jensen Tire and Auto on Red rock lane. They got me an appointment for 11am Friday the following day. Me and Matt were doing some running around on Friday morning and we had time to drop it off early so we dropped it off at 10am. We ran errands all day and at 3:30 pm I called Jensen to check on the status because we pick Hayden up at 4:30 and they had our only car seat in the car ( this is on me we should of taken it out but for an 11am appointment I didn’t think it necessary) they said we have been really backed up today but it’s next in line. 4:30 rolls around and we haven’t heard anything so we bought a new car seat. I told Matt to drop me off at Jensen and I would wait for my car and he would go get Hayden. As we were driving by I noticed my car had not moved from Where I parked it that morning so I told Matt just to take me with him to get Hayden. Fast forward it’s 5:30 no call back yet and they close at 6pm. Matt called them for a status and they apologized and Matt let them know this was wrong and they said they didn’t know who i spoke to at 3:30 but they’d get it in and repaired no charge and someone would be there after 6 for us to pick it up before the weekend. (They are closed Saturday and sunday) 5:57 they called back said it can’t be fixed it’s in the sidewall. Frustrated at this point we went to pick it up. They had the donut on no big deal I drove it home carefully. Upon arriving home Matt said did they put the tire back in the trunk compartment? I opened the trunk to find the tire laying on our quilt that Hayden’s grandma hand made him and smashing out stroller and cargo cover putting a dent in it… they just threw the tire in. Now I could get there frustrations if I had demanded a lot but I had an appointment at 11am… they didn’t start until end of day I had to buy another car seat and in the end came home with a donut that was worse than the tire itself. Matt was upset when he saw they threw the bad tire in on all our stuff without care and wrote them a very professional email explaining the situation on Friday night it’s almost a week later and we have heard nothing….. we took it to subaru Saturday and got a loaner no charge and new tires and oil change by Monday morning. All this to say if you care about your things avoid Jensen Tire!!!"