Fazoli's

"I ordered the chicken broccoli penne bake and asked for marinara sauce instead of Alfredo. I was charged for the marinara and it wasn’t even substituted onto the dish. The breadsticks that my friend and I received were old and dry and not fresh at all. They weren’t even warm. The broccoli tasted freezer burned. Overall experience was just not great!!"

"I'm not the type of guy that leaves bad reviews but this is one of the few times that I'll leave one. I went to order a lasagna, which was $11.99. I asked them if they can make one with marinara sauce, not meat sauce. The reason why is that the meat sauce has a mixture of beef and pork (I can't eat pork). They bring out the food, and when I went to cut into the lasagna, there was meat sauce which I specified no meat sauce, only marinara. I talked to the lady and explained. She said that the lasagna is pre-made and has meat sauce in it (I was never told that). I explained that I wanted something different instead and the guy asked if I wanted pizza, or marinara sauce. I told him that I'll take the chicken fettuccine Alfredo, which was $10.49 but if I ordered that, then get the difference of $1.50 refunded to my card. He was trying to charge my $1.50 plus tax for the exchange. I explained 3 times to him that the difference of $1.50 plus tax should be refunded to my card since I'm trying to order the chicken fettuccine alfredo. He asked "do you want a veggie fettuccine alfredo." I told him chicken. He was confused. He still didn't understand my request. The issue was solved eventually. The food was luke warm! I swear these people can't comprehend English or everyone is high/drunk. Everyone needs to be drug tested. Either way, it's entirely frustrating! I probably won't be coming back."

"Wife and I ate at the lincoln location march 1st. I had the 6.99 special and it was hot and delicious. Wife had the stuffed shell special and it was GREAT. Best of all was the fresh bread Stix. Now that would be a 10 star. The waiter walked around handing out more if you would like to have more. Very friendly employees. My hat is off to the management and the employees. KEEP UP THE GREAT WORK. Thank you."

"my order get messed up sometimes but they always compensate greatly. today i got a small instead of a regular for my pasta and they didn’t ask any questions, they just got me my regular, and added on extra breadsticks and a free cookie. amazing customer service, she was very nice and i love u guys."

"Food was a bit salty but as far as fast food pasta it was decent. I got the Pesto and Chicken Rigatoni with a side Cesar salad. My kids got Pizza. Indoor dining meant free breadsticks. We had a bunch! They were so good but rather salty. (Probably Garlic Salt) Not bad just slightly salty. The service was great and they were so fast. Not bad for luncheon."